Senior Investor Services Manager — Client Ops & Compliance

HedgeServ; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

None

Job summary

HedgeServ seeks an experienced Investor Services Manager in the Philippines to oversee the investor services process, mentor a team of up to 6, and ensure timely client reporting. The role requires oversight of AML/KYC compliance and strong coordination with NAV and Audit teams.

Induction and mandatory AML/KYC training are provided, with opportunities for professional development and cross-client exposure. European hours may be required.

Qualifications

• Minimum 5 years’ experience in a fund administration firm, with at least 3 in a supervisory role.
• Strong AML/KYC knowledge and applicable regulatory understanding.
• Proven ability to manage multiple client relationships and deadlines.
• Experience with investor reporting, reconciliations and audit requests.
• Proactive process improvement and team leadership capabilities.

Responsibilities

• Resolve investor transaction enquiries escalated by Supervisor or Administrator.
• Ensure all aged items on TA bank reconciliations are resolved timely.
• Resolve complex AML/KYC documentation issues in conjunction with the AML Team.
• Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary system).
• Review Redemption Payment Schedules and wire transfer payments.
• Ensure investor reporting is accurate and timely as agreed with client.
• Manage client relationships and liaise with NAV, QA, Compliance and Internal Audit.
• Lead recruitment, training and performance evaluations for Investor Services.
• Identify areas for improvement in processes, personnel and structure.

Skills

IT Literate

Analytical skills

Team + individual work

Interpersonal skills

AML/KYC knowledge

Initiative

Systems knowledge

Reliability

Approachability

Influence morale

Education

Accounting, Finance, Legal or Business

Job description

HedgeServ seeks an experienced Investor Services Manager in the Philippines to oversee the investor services process, mentor a team of up to 6, and ensure timely client reporting. The role requires oversight of AML/KYC compliance and strong coordination with NAV and Audit teams.

Induction and mandatory AML/KYC training are provided, with opportunities for professional development and cross-client exposure. European hours may be required.