Investor Services Manager

HedgeServ; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

None

Job summary

HedgeServ seeks an experienced Investor Services Manager in the Philippines to oversee the investor services process, mentor a team of up to 6, and ensure timely client reporting. The role requires oversight of AML/KYC compliance and strong coordination with NAV and Audit teams.

Induction and mandatory AML/KYC training are provided, with opportunities for professional development and cross-client exposure. European hours may be required.

Qualifications

• Minimum 5 years’ experience in a fund administration firm, with at least 3 in a supervisory role.
• Strong AML/KYC knowledge and applicable regulatory understanding.
• Proven ability to manage multiple client relationships and deadlines.
• Experience with investor reporting, reconciliations and audit requests.
• Proactive process improvement and team leadership capabilities.

Responsibilities

• Resolve investor transaction enquiries escalated by Supervisor or Administrator.
• Ensure all aged items on TA bank reconciliations are resolved timely.
• Resolve complex AML/KYC documentation issues in conjunction with the AML Team.
• Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary system).
• Review Redemption Payment Schedules and wire transfer payments.
• Ensure investor reporting is accurate and timely as agreed with client.
• Manage client relationships and liaise with NAV, QA, Compliance and Internal Audit.
• Lead recruitment, training and performance evaluations for Investor Services.
• Identify areas for improvement in processes, personnel and structure.

Skills

IT Literate

Analytical skills

Team + individual work

Interpersonal skills

AML/KYC knowledge

Initiative

Systems knowledge

Reliability

Approachability

Influence morale

Education

Accounting, Finance, Legal or Business

Job description

Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and a wide range of optional training. Additional client-specific training is provided by the Director and Managing Director.

Key Accountabilities of the Role

The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure, client requirements and business needs

• Resolve investor transaction enquiries escalated by Supervisor or Administrator
• Ensure all aged items on TA bank reconciliations are resolved timely
• Resolve complex AML/KYC documentation issues in conjunction with the AML Team
• Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System)
• Review of Redemption Payment Schedules
• Review wire transfer payments
• Ensure investor reporting is provided accurately and timely as agreed with client
• Ensure client reporting is provided accurately and timely and in line with agreed client expectations
• Handling complex calls from investors
• Identify areas for improvement in processes, personnel and structure for discussion with Director
• Establish and maintain effective working relationships with the NAV, QA, Compliance and Internal Audit departments within HedgeServ
• Review annual fund audit requirements ensuring all items are addressed timely and accurately
• Ensure all investor audit requests are responded to accurately and timely
• Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV team ensuring consistency and clarity of service
• Manage investor services recruitment, training and performance evaluations
• Review documentation upon initialization of new clients
• Willing to work European hours

HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should be flexible and willing to adapt.

Investor Services Manager should be capable of managing a team of up to 6 staff servicing multiple clients with various requirements and deadlines.

Education:

Accounting, Finance, Legal or Business

Experience:

A minimum of 5 years’ experience working in a fund administration firm with at least 3 of those at Supervisor level is required. Alternative fund experience may be considered

Skills:

• IT Literate
• Strong analytical and problem-solving skills
• Ability to work effectively both within a team structure and individually
• Strong inter-personal skills
• Knowledge of AML/KYC requirements
• Good initiative tempered with identifying when escalation is required
• Strong systems, product and process knowledge
• Reliable and dependable
• Approachable
• Ability to positively influence team morale