Senior HR Shared Services Lead - Global Ops

Tap Growth ai; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Tap Growth ai in Pasig, Philippines is seeking an HR Shared Services Senior Lead to guide global HR service delivery. You will oversee onboarding, offboarding, leave management, inquiries, and employee administration, ensuring accuracy and compliance.

The role emphasizes coaching the team, managing workloads, monitoring metrics, and driving continuous improvements while collaborating with HRIS, Payroll, and Talent Acquisition for data-driven decisions.

Qualifications

• Bachelor’s degree in HR or related field; Master’s or cert is a plus.
• 12–14 years HR coordination/administration, with at least 5 years of people management experience.
• Extensive HR operations and employee lifecycle administration, preferably in a shared services or global delivery environment.
• Strong knowledge of HR systems/HRIS, preferably Oracle, including data governance and data accuracy.

Responsibilities

• Lead, coach, and develop the HR service delivery team.
• Oversee daily operations, workload planning, service requests, and case resolution.
• Monitor service levels, ticket volumes, turnaround times, quality, and performance metrics.
• Ensure HR processes and documentation are accurate, compliant, and aligned with global standards.
• Identify process gaps and drive continuous improvement, standardization, and efficiency.
• Manage HRIS and employee data governance, preferably using Oracle or similar HR systems.
• Work closely with HRIS, Talent Acquisition, Payroll, HR leaders, and global stakeholders.
• Use reports and dashboards to support data-driven decisions.
• Maintain a positive and consistent employee experience across HR interactions.

Skills

People leadership

HR operations

HRIS systems

Oracle

Data governance

Stakeholder management

Analytics & dashboards

Change management

Global delivery

Education

Bachelor’s degree in HR

Master’s degree or certification advantage

Tools

Oracle HRIS

HRIS platforms

Job description

Tap Growth ai in Pasig, Philippines is seeking an HR Shared Services Senior Lead to guide global HR service delivery. You will oversee onboarding, offboarding, leave management, inquiries, and employee administration, ensuring accuracy and compliance.

The role emphasizes coaching the team, managing workloads, monitoring metrics, and driving continuous improvements while collaborating with HRIS, Payroll, and Talent Acquisition for data-driven decisions.