Senior Growth CRM Analyst — Fintech (Manila Relocation)

Salmon Group Ltd; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Salmon Group Ltd is seeking a Senior Business Analyst to join the Growth team in Manila, Philippines. The role focuses on developing CRM processes across multiple areas, acting as a bridge between business stakeholders and development teams.

You will own requirements, manage the backlog, and document business processes, ensuring alignment with system implementations. This position requires relocation to Manila and strong fintech/banking CRM experience.

Qualifications

• 5+ years of experience as a Business Analyst.
• Experience in fintech / banking.
• Strong experience with CRM systems and process design.
• Knowledge of BPMN and business process modeling.
• Experience gathering requirements, writing user stories, and defining acceptance criteria.
• Understanding of system integration principles and APIs.

Responsibilities

• Gather, analyze, and structure business requirements for CRM projects.
• Manage the backlog: decompose tasks, write user stories, and define acceptance criteria.
• Document and model business processes in CRM and identify gaps between business logic and current systems.
• Define requirements for CRM improvements and system integrations.
• Maintain up-to-date documentation for processes, business rules, and system logic.
• Collaborate with business stakeholders, CRM developers, and cross-functional teams.

Skills

Business analysis

CRM systems

Backlog management

User stories

Acceptance criteria

BPMN modeling

APIs

Stakeholder communication

Event-driven architecture

English proficiency

Tools

Creatio

Job description

Salmon Group Ltd is seeking a Senior Business Analyst to join the Growth team in Manila, Philippines. The role focuses on developing CRM processes across multiple areas, acting as a bridge between business stakeholders and development teams.

You will own requirements, manage the backlog, and document business processes, ensuring alignment with system implementations. This position requires relocation to Manila and strong fintech/banking CRM experience.