Senior French Customer Relations & Risk Analyst

TASQ Staffing Solutions; Taguig; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

TASQ Staffing Solutions is hiring a Senior Customer Relations Analyst in Metro Manila, Taguig. This role encompasses the end-to-end handling and quality assurance of complex customer relations cases, particularly for the FR Market. The position demands a strong focus on risk assessment, regulatory compliance, and documentation. Candidates should have a Bachelor’s degree in law or a related field, and proficiency in both English and French is required. The job offers a temporary hybrid setup, requiring once-a-week onsite presence.

Qualifications

• High attention to detail and strong documentation discipline.
• Able to assess regulatory/legal/reputational risk.
• Experienced in managing complex complaints and escalations.

Responsibilities

• Own the investigation and resolution of complex complaints.
• Perform quality checks on authority/regulatory/legal threat cases.
• Review, refine, and attest draft responses to ensure clarity.

Skills

Quality mindset: high attention to detail

Risk judgement

Defensibility

Communication

Operational rigor

Experience in regulated environments

Advanced analytical skills

Documentation discipline

Proficiency in Excel

Fluent in English and French

People management and coaching

Education

Bachelor's degree or equivalent in Law, Social Sciences, Political Science

Tools

Case management tools

CRM systems

Incident tracking tools

Job description

TASQ Staffing Solutions is hiring a Senior Customer Relations Analyst in Metro Manila, Taguig. This role encompasses the end-to-end handling and quality assurance of complex customer relations cases, particularly for the FR Market. The position demands a strong focus on risk assessment, regulatory compliance, and documentation. Candidates should have a Bachelor’s degree in law or a related field, and proficiency in both English and French is required. The job offers a temporary hybrid setup, requiring once-a-week onsite presence.