(French Native Speaker) Legal / Compliance Associate

TASQ Staffing Solutions; Taguig; On-site; PHP 558,000 - 781,200; Full time

Job summary

TASQ Staffing Solutions is hiring a Senior Customer Relations Analyst in Taguig to manage complex customer relations cases for the FR Market. This hybrid role involves coordinating with various teams to ensure accuracy and compliance in case handling. Applicants should have a background in Law or experience as a Paralegal. The position requires strong communication skills and the ability to address legal and compliance-related issues effectively.

Qualifications

• Must have background in Law, preferably as a Paralegal or in Compliance.
• Understanding of contracts and regulatory requirements is essential.

Responsibilities

• Handle and assure quality of customer relations cases for the FR Market.
• Partner with cross-functional teams to enable timely resolution of cases.
• Ensure all documentation meets accuracy and internal standards.

Skills

Background in Law / Paralegal / Compliance – Contracts

Experience in customer relations

Education

Graduate of Law courses

1 year experience as a Paralegal

Job description

Work Setup:Temporary Hybrid Set-up (Once a week onsite) |BGC Taguig

Start Date: ASAP

The Senior Customer Relations Analyst is responsible for end-to-end handling and quality assurance of complex customer relations cases for the FR Market, including escalations with legal, regulatory, and reputational risk. The role ensures that case assessment, documentation, response language, and decisioning meet internal standards for accuracy, defensibility, and readiness prior to customer release, external submission (where applicable), or case closure. The position partners cross-functionally with Legal, Compliance, Risk, Privacy/Security, Reputation/Comms, Product, Quality, and Frontline teams to enable timely resolution, consistent complaint handling, and continuous improvement across the FR customer base.

Qualifications:

• Must have Background in Law / Paralegal / Compliance – Contracts
• Graduate of Law courses or at least 1 year experience as a Paralegal