Senior FINRA Operations Manager (Series 24)

Genpact Services LLC; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Genpact is seeking a FINRA Supervisor, Senior Operations Manager level to lead a team delivering compliant, high-quality Member/Consumer experiences. The role emphasizes monitoring operations, guiding staff, and ensuring regulatory adherence.

The position requires active Series 24 license; Series 7/63/65 or 7/66 licenses; a bachelor or associate degree; and 2+ years of management with 5+ years in customer service, preferably in a broker-dealer setting.

Qualifications

• Requires Series 24 Active license; Series 7/63/65 or Series 7/66 licenses needed
• Minimum Bachelor or Associate degree or equivalent experience
• 2+ years of management experience; 5+ years in customer service; 3+ years in broker-dealer setting

Responsibilities

• Monitor day-to-day activities to ensure compliance with policies and regulations
• Manage and develop a team of investment specialists
• Identify and propose process improvements and solutions for issues
• Maintain high levels of customer service and operational efficiency
• Handle evenings and weekend coverage as required

Skills

Management experience

Customer service

Financial services

Written communication

Broker Dealer experience

Call center management

Licensing knowledge

Team leadership

Education

Bachelor's degree or Associate degree

Job description

Genpact is seeking a FINRA Supervisor, Senior Operations Manager level to lead a team delivering compliant, high-quality Member/Consumer experiences. The role emphasizes monitoring operations, guiding staff, and ensuring regulatory adherence.

The position requires active Series 24 license; Series 7/63/65 or 7/66 licenses; a bachelor or associate degree; and 2+ years of management with 5+ years in customer service, preferably in a broker-dealer setting.