Senior Manager | Strictly w/ Active FINRA Series 24 License | On-Site QC

Genpact Services LLC; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Genpact is seeking a FINRA Supervisor, Senior Operations Manager level to lead a team delivering compliant, high-quality Member/Consumer experiences. The role emphasizes monitoring operations, guiding staff, and ensuring regulatory adherence.

The position requires active Series 24 license; Series 7/63/65 or 7/66 licenses; a bachelor or associate degree; and 2+ years of management with 5+ years in customer service, preferably in a broker-dealer setting.

Qualifications

• Requires Series 24 Active license; Series 7/63/65 or Series 7/66 licenses needed
• Minimum Bachelor or Associate degree or equivalent experience
• 2+ years of management experience; 5+ years in customer service; 3+ years in broker-dealer setting

Responsibilities

• Monitor day-to-day activities to ensure compliance with policies and regulations
• Manage and develop a team of investment specialists
• Identify and propose process improvements and solutions for issues
• Maintain high levels of customer service and operational efficiency
• Handle evenings and weekend coverage as required

Skills

Management experience

Customer service

Financial services

Written communication

Broker Dealer experience

Call center management

Licensing knowledge

Team leadership

Education

Bachelor's degree or Associate degree

Job description

Ready to shape the future of work?

At Genpact, we don't just adapt to change - we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Active Series 24 FINRA Supervisor, Senior Operations Manager Level!

We are seeking a highly motivated and experienced FINRA Supervisor will manage (or Co-manage) a team of Agents with responsibility for the day-to-day operations of the team. Responsible for help to drive the team to deliver exceptional Member/Consumer experience while maintaining full FINRA compliance.

Responsibilities:

• Responsible for monitoring the day-to-day activities of functional areas to ensure compliance to internal policy, legal and pertinent regulations. Establishes, monitors, and maintains internal policies and procedures as well as business continuity plans
• Participates in cross-functional projects as requested
• Foster an environment focused on finding solutions to problems and innovative differentiators
• Ensuring that the team is following procedures and providing first-rate customer service
• Monitoring service levels, inbound volume and schedule adherence.
• Experience managing team member performance by defining clear goals, objectives, responsibilities, and priorities
• Independently manage a team of investment specialists
• Ability to identify and elevate issues, and propose recommended solutions regarding process improvements for systems and procedures
• Utilizes experience and specialized knowledge of specific functional areas and internal policies and procedures to respond to and make appropriate decisions to resolve the most complex situations referred by staff

Minimum & preferred experience and skills:

• Must have one of the following existing licensing combinations: Series 7, 63, & 65 OR Series 7 & 66
• Must have: Series 24 Active License (or ability & desire to pursue this credential immediately following hire)
• Minimum Bachelors or Associate Degree or equivalent experience
• With 2+ years of management experience preferred
• With 5+ years general customer service experience
• With 3+ years of experience in a Broker Dealer setting
• Call center or processing center management experience strongly preferred
• With strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management
• Financial services specific customer service experience preferred
• Some evenings and weekend days may be required

Why join Genpact?

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Make an impact - Drive change for global enterprises and solve business challenges that matter

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.