Senior Financial Collections Specialist

Insight; Pasig; On-site; PHP 320,000 - 520,000; Full time

Job summary

Insight Philippines is seeking a Financial Services Representative II to manage a portfolio of client accounts receivable and serve as the primary contact between clients and the Insight finance group. The role reports to the Supervisor Financial Services and emphasizes timely collections.

You will communicate with delinquent accounts by phone, fax or email, mail form letters, provide special billing for large Enterprise clients, and maintain detailed records of collection activities while

Qualifications

• College degree preferred.
• Minimum of two years global collections experience.
• Ability to read, analyze, and interpret business journals, technical procedures, or regulations.
• Ability to write basic reports and business correspondence.
• Must communicate effectively, verbally and in writing, with clients and teammates.
• Must know collection laws and procedures.
• Ability to develop rapport with client AP contacts and sales teams.
• Must meet SLA’s and manage portfolio balances.

Responsibilities

• Manage an assigned portfolio of client Accounts Receivable (AR).
• Mail/form letters to encourage payment of delinquent accounts.
• Provide special billing for larger Enterprise clients.
• Contact delinquent accounts by phone, fax or email.
• Confer with clients to determine reason for overdue payment and review terms.
• Keep detailed records of collection efforts and status.
• Record payments and amounts promised; update status reports.
• Coordinate with Sales if difficulties contact clients or securing payment.
• Record information for AR and collections systems; escalate as needed.
• Order service interruption/credit holds with manager approval.
• Process Legal, Third Party Collections, and Bankruptcy paperwork as required.
• Other duties as assigned.

Skills

Communication skills

Analytical reading

Written communication

Rapport building

Time management

Problem solving

Education

College degree preferred

Job description

Insight Philippines is seeking a Financial Services Representative II to manage a portfolio of client accounts receivable and serve as the primary contact between clients and the Insight finance group. The role reports to the Supervisor Financial Services and emphasizes timely collections.

You will communicate with delinquent accounts by phone, fax or email, mail form letters, provide special billing for large Enterprise clients, and maintain detailed records of collection activities while