Travel Experience Advisor — Bookings & Support

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

10 vacation leaves

10 sick leaves

Health insurance available after 4 months

Job summary

A travel consultancy firm in Cebu City is seeking an experienced Travel Consultant to provide expert travel advice, manage bookings, and ensure compliance with travel regulations. Candidates should have at least a year of experience in travel consulting, excellent communication skills, and familiarity with GDS platforms. The role offers health insurance and generous leave benefits.

Qualifications

• At least 1 year of relevant experience as a Travel Consultant or in a similar role.
• Experience handling escalated cases and direct passenger communication is an advantage.

Responsibilities

• Advise clients on travel destinations and requirements.
• Book flights, hotels, and tour packages based on client preferences.
• Communicate directly with passengers to resolve issues.
• Provide accurate information on travel regulations and policies.
• Liaise with suppliers to confirm bookings.
• Prepare detailed travel documentation and maintain records.

Skills

Excellent communication skills

Problem-solving skills

Attention to detail

Multitasking ability

Education

Bachelor's degree in Tourism or related field

Tools

GDS platforms (Amadeus, Sabre, Galileo)

Microsoft Office Suite

Job description

About the job Travel Consultant (Cebu) | Onsite

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Responsibilities:

• Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
• Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
• Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
  
• Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
• Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
• Administrative Duties: Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.

Qualifications & Requirements:

• Experience: At least 1 year of relevant experience as a Travel Consultant or in a similar role within the travel industry.
• Experience handling escalated cases and direct passenger communication is an advantage.
• Education: Bachelor's degree in Tourism, Hospitality Management, or a related field (preferred).
• Technical Skills:
• Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is a strong advantage.
• Proficient in Microsoft Office Suite and online booking/reservation tools.
• Core Competencies:
• Excellent communication, negotiation, and problem-solving skills.
• Strong attention to detail and ability to perform well under pressure.
• Capable of multitasking and efficiently managing multiple client inquiries.

Upon regularization:

- 10 VL, 10 SL, 5EL

- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)