Senior Executive - MIS (Hybrid) | MOA Pasay

TASQ Staffing Solutions; Pasay; Hybrid; PHP 446,000 - 725,000; Full time

Job summary

A staffing solutions company is looking for a MIS professional in Metro Manila. The role involves tracking KPIs, managing resources to optimize performance, and generating reports for stakeholders. Ideal candidates should have at least one year of experience in the BPO industry and have completed at least two years of college. This is a hybrid role based in Pasay, offering flexibility in the work setup. Candidates with a strong data analysis background will thrive in this position.

Qualifications

• Minimum 1 year experience in reports and analytics in BPO.
• Familiarity with Management Information Systems (MIS).

Responsibilities

• Track KPIs within the MIS for performance evaluation.
• Establish real-time alerts for KPI deviations.
• Allocate resources for optimal coverage.
• Examine data trends and recommend improvements.
• Create real-time reports for stakeholders.

Skills

Reports and analytics

Payroll processing

Education

Completed at least 2 years in college

Job description

Work Setup:Hybrid

Work Location:MOA, Pasay

Function:MIS

Required Educational Attainment:Finished at least 2 years in college without any back subjects

Required Experience

• At least 1 year of experience doing reports and analytics and payroll in the BPO industry

Responsibilities

• Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels.
• Establish and oversee real‑time alerts for any variations from set performance benchmarks, responding swiftly to address potential concerns.
• Efficiently allocate resources, including agents and queues, to guarantee optimal coverage during both peak and off‑peak periods.
• Examine both real‑time and historical data to uncover trends, anomalies, and areas ripe for improvement, offering strategic recommendations for enhancements.
• Create and circulate real‑time reports to stakeholders, delivering valuable insights into current performance and possible challenges.