Senior Enterprise Support & Solutions Analyst

ADP, Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ADP, Inc. is seeking a WorkForce Software Support Analyst to help with application support intake and incident evaluation, acting as a first responder to troubleshoot issues and drive timely resolutions.

In this role you will build strong client relationships, provide guidance on best practices, and educate customers on WorkForce Software capabilities. You will uphold ADP's integrity while delivering a high-quality service experience.

Qualifications

• 5+ years in client service, software implementation, or related roles supporting enterprise apps.

Responsibilities

• Assist with application support intake and incident evaluation as a first responder.
• Troubleshoot, resolve, or escalate client issues related to WorkForce Software.
• Build trusted client relationships through proactive guidance and timely communication.
• Educate clients on product capabilities and best practices to maximize value.

Skills

Client service excellence

Troubleshooting

Stakeholder management

Communication

Problem solving

Time management

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

SQL

Workforce Software

Job description

ADP, Inc. is seeking a WorkForce Software Support Analyst to help with application support intake and incident evaluation, acting as a first responder to troubleshoot issues and drive timely resolutions.

In this role you will build strong client relationships, provide guidance on best practices, and educate customers on WorkForce Software capabilities. You will uphold ADP's integrity while delivering a high-quality service experience.