Senior Enterprise IT Service Delivery Manager

Eastvantage Group; Taguig; Híbrido; PHP 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Eastvantage Group in Taguig, Philippines, is seeking an experienced Service Delivery Manager to oversee service delivery for enterprise and strategic clients. You will align IT services with contract requirements and drive improvements.

You will work with cross-functional teams to meet SLAs, manage incidents, and communicate performance with customers. ITIL 4 certification and familiarity with ServiceNow and Microsoft 365 are preferred.

Formación

• Relevant experience in IT service delivery or managed services.
• Experience with ITIL processes (incident, problem, change).
• Ability to manage SLAs and major incidents.
• Strong customer relationship and stakeholder engagement skills.

Responsabilidades

• Oversee end-to-end service delivery for enterprise and strategic clients.
• Lead reviews on service performance and improvement opportunities.
• Coordinate with internal teams and third-party providers to resolve issues.
• Manage major incidents and post-incident reporting.

Conocimientos

IT service delivery

SLA management

Customer relationship

Stakeholder engagement

Problem solving

Herramientas

ServiceNow

Microsoft 365

Cloud platforms

ITIL processes

Descripción del empleo

Eastvantage Group in Taguig, Philippines, is seeking an experienced Service Delivery Manager to oversee service delivery for enterprise and strategic clients. You will align IT services with contract requirements and drive improvements.

You will work with cross-functional teams to meet SLAs, manage incidents, and communicate performance with customers. ITIL 4 certification and familiarity with ServiceNow and Microsoft 365 are preferred.