Senior Enterprise Architecture Operations Analyst

Manulife John Hancock; Makati; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

Manulife John Hancock is seeking an Application Portfolio & Enterprise Architecture Analyst to coordinate onboarding/offboarding, maintain CMDB data quality, and support enterprise architecture governance.

You will liaise with EA, owners, technology teams and governance stakeholders to ensure information remains accurate and compliant with enterprise standards.

The role emphasizes data quality, risk reporting, and portfolio analysis across LeanIX, ServiceNow CMDB, and other governance platforms.

Qualifications

• 4+ years in Application Portfolio Management or related IT governance roles.
• Experience with enterprise inventories and governance processes.
• Experience supporting application lifecycle management.

Responsibilities

• Coordinate onboarding and governance of new applications.
• Maintain CMDB data quality and LeanIX records.
• Support KRI reporting and risk/compliance activities.
• Assist with decommissioning and retirement workflows.
• Provide EA and platform governance support.

Skills

App Portfolio Mgmt

CMDB Administration

EA support

IT Governance

Data quality analysis

Tools

LeanIX

ServiceNow CMDB

IT Asset Mgmt

Job description

We are seeking a highly organized and detail-oriented Application Portfolio & Enterprise Architecture Analyst to support Enterprise Architecture (EA), and Application Portfolio Management initiatives. The successful candidate will be responsible for coordinating application onboarding and offboarding activities, maintaining CMDB and LeanIX application portfolio data quality, supporting technology risk reporting, and ensuring accurate application portfolio governance across the organization.

This role serves as a critical liaison between Enterprise Architecture, application owners, technology teams, and governance stakeholders to ensure application information remains accurate, compliant, and aligned with enterprise standards.

Position Responsibilities:

Application Onboarding & Governance

• Acknowledge and manage incoming application onboarding requests.
• Gather and validate required application information for Enterprise Architecture reviews.
• Create and maintain application records within enterprise repositories and governance platforms.
• Update and maintain application factsheets on behalf of GTCS Architecture teams
• Track and follow up with application owners to ensure timely completion of required documentation.
• Collect and validate mandatory CMDB attributes required for application registration.
• Coordinate application criticality assessment and approval workflows.
• Review and evaluate application criticality upgrade requests for completeness and compliance.

Application Offboarding & Decommissioning

• Coordinate end-to-end application retirement and decommissioning activities.
• Monitor applications progressing through retirement phases.
• Conduct periodic status reviews to ensure offboarding milestones are completed.
• Maintain retirement records and update enterprise repositories accordingly.
• Tag and classify applications for retirement within architecture management platforms.

Data & Configuration Management

• Maintain high-quality application and service data within CMDB and LeanIX.
• Update and manage application attributes across LeanIX, Archer, Fusion, and related governance platforms.
• Track application service changes including additions, updates, and removals.
• Perform data quality reviews and remediation activities.
• Resolve orphaned or outdated CMDB Configuration Item (CI) ownership records.
• Support ongoing efforts to improve data consistency, governance, and reporting accuracy.

Technology Risk & Compliance Support

• Perform manual Key Risk Indicator (KRI) data collection and reporting activities.
• Validate KRI data ingestion processes and investigate discrepancies.
• Support compliance reporting activities in alignment with corporate technology risk standards.
• Assist stakeholders with audit requests and governance reviews.

Enterprise Architecture & Platform Support

• Provide operational support for LeanIX Application Portfolio Management (APM) activities.
• Respond to stakeholder inquiries regarding application portfolio governance processes.
• Support active Corrective Action Plans (CAPs) and remediation efforts.
• Assist with Enterprise Technology Services Architecture (ETSA) agent testing activities.
• Support architecture governance initiatives, reporting, and portfolio analysis.
• Perform additional duties and special projects as assigned.

Required Qualifications:

• Experience 4+ years of experience in Application Portfolio Management, CMDB Administration, IT Governance, Enterprise Architecture support, or IT Operations.
• Experience working with enterprise application inventories and technology governance processes.
• Experience supporting application lifecycle management activities.

Technical Skills Working knowledge of: LeanIX ServiceNow CMDB IT Asset Management and Application Portfolio Management practices

Understanding of: Application Lifecycle Management Enterprise Architecture principles Configuration Management Database (CMDB) concepts IT Governance and Risk Management frameworks Change Management processes

Analytical Skills

• Strong data analysis and data quality management capabilities.
• Ability to identify inconsistencies and perform root-cause investigations.
• Strong attention to detail and accuracy.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to coordinate with business and technology stakeholders across multiple teams.
• Strong documentation and reporting capabilities.

Preferred Qualifications:

• Experience with LeanIX administration and application fact sheet management.
• Familiarity with ServiceNow CMDB governance processes.
• Knowledge of technology risk metrics and KRI reporting.
• Experience working within large enterprise organizations, preferably in financial services or insurance.
• Understanding of enterprise architecture governance frameworks.

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll