Senior E‑Commerce Brand & Listings Lead

Rainforest; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Rainforest in the Philippines is seeking a senior E-commerce Operations Specialist to support Lilly's Love and Wonderful Way across Amazon, Shopify, and other platforms. You will lead execution on account health, compliance, and listing management with autonomy and good judgment.

You will act as the trusted operational partner to the Brand Manager, handling policy warnings, listings, customer escalations, and monthly performance reviews while coordinating with cross-functional teams to keep

Qualifications

• 3-6+ years of e-commerce experience, including hands-on Amazon Seller Central
• Advanced spreadsheet skills (pivot tables, formulas, data analysis)
• Strong written and verbal communication skills and attention to detail
• Ability to work independently and manage ambiguity within a cross-cultural, cross-timezone team
• Highly solutions-driven with good judgment on when to act independently versus escalate

Responsibilities

• Support Brand Managers in day-to-day operations across Amazon, Shopify, and other e-commerce platforms, with autonomy to manage routine and moderately complex issues
• Lead daily account health checks and resolve policy warnings, stranded inventory, and suppressed listings
• Oversee product compliance tasks including documentation requests, safety/compliance submissions, and certification renewals
• Manage the full listing lifecycle—flat files/templates, variations, content uploads
• Handle customer service escalations (buyer messages, reviews, cases) and propose corrective actions
• Lead monthly product return analysis and present insights and actions to Brand Manager
• Stay ahead of Amazon policy changes and flag risks with recommended actions
• Coordinate with cross-functional teams to gather assets for listing optimization and storefront updates

Skills

Advanced spreadsheets

Independent work

Communication

Attention to detail

Cross-timezone teamwork

Tools

Amazon Seller Central

Shopify

Job description

Rainforest in the Philippines is seeking a senior E-commerce Operations Specialist to support Lilly's Love and Wonderful Way across Amazon, Shopify, and other platforms. You will lead execution on account health, compliance, and listing management with autonomy and good judgment.

You will act as the trusted operational partner to the Brand Manager, handling policy warnings, listings, customer escalations, and monthly performance reviews while coordinating with cross-functional teams to keep