Senior Brand Associate

Rainforest; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Rainforest in the Philippines is seeking a senior E-commerce Operations Specialist to support Lilly's Love and Wonderful Way across Amazon, Shopify, and other platforms. You will lead execution on account health, compliance, and listing management with autonomy and good judgment.

You will act as the trusted operational partner to the Brand Manager, handling policy warnings, listings, customer escalations, and monthly performance reviews while coordinating with cross-functional teams to keep

Qualifications

• 3-6+ years of e-commerce experience, including hands-on Amazon Seller Central
• Advanced spreadsheet skills (pivot tables, formulas, data analysis)
• Strong written and verbal communication skills and attention to detail
• Ability to work independently and manage ambiguity within a cross-cultural, cross-timezone team
• Highly solutions-driven with good judgment on when to act independently versus escalate

Responsibilities

• Support Brand Managers in day-to-day operations across Amazon, Shopify, and other e-commerce platforms, with autonomy to manage routine and moderately complex issues
• Lead daily account health checks and resolve policy warnings, stranded inventory, and suppressed listings
• Oversee product compliance tasks including documentation requests, safety/compliance submissions, and certification renewals
• Manage the full listing lifecycle—flat files/templates, variations, content uploads
• Handle customer service escalations (buyer messages, reviews, cases) and propose corrective actions
• Lead monthly product return analysis and present insights and actions to Brand Manager
• Stay ahead of Amazon policy changes and flag risks with recommended actions
• Coordinate with cross-functional teams to gather assets for listing optimization and storefront updates

Skills

Advanced spreadsheets

Independent work

Communication

Attention to detail

Cross-timezone teamwork

Tools

Amazon Seller Central

Shopify

Job description

• You will support the Brand Managers of Lilly's Love and Wonderful Way - two of our core brands - in daily operations across Amazon, Shopify, and other e-commerce platforms. As a senior member of the team, you'll take the lead on execution across account health, compliance, and listing management, operating with greater autonomy and judgment than a typical associate, escalating and advising the Brand Manager on higher-stakes decisions. The Brand Manager remains accountable for overall account strategy and performance; you are their most trusted operational partner in getting it right.

Responsibilities

• Support the Brand Managers in day-to-day operations across Amazon, Shopify, and other e-commerce platforms, with the autonomy to independently manage routine and moderately complex issues.
• Lead daily account health checks and drive resolution of policy warnings, stranded inventory, and suppressed listings - coordinating internally and with platform support, and looping in the Brand Manager on higher-risk or unresolved issues.
• Oversee product compliance tasks including documentation requests, safety/compliance submissions, and certification renewals, maintaining a well-organized and audit-ready system of records.
• Manage the full listing lifecycle - flat files/templates, variations, content uploads.
• Handle customer service escalations (buyer messages, reviews, cases), identify recurring issues, and propose corrective actions to the Brand Manager for sign-off.
• Lead monthly product return analysis and present clear insights and recommended actions to the Brand Manager.
• Stay ahead of Amazon policy and rule changes, assess potential impact on the brands, and flag risks with recommended actions.
• Coordinate with cross-functional teams to gather and deliver assets for listing optimization, storefront content, Shopify updates, and other brand initiatives, taking initiative to keep projects moving.

Requirements

• 3-6+ years of e-commerce experience, including at least 3 years of hands-on experience with Amazon Seller Central.
• Advanced spreadsheet skills (pivot tables, formulas, data analysis) preferred.
• Strong ability to work independently and manage ambiguity within a cross-cultural, cross-timezone team.
• Excellent written and verbal communication skills, strong organizational skills, and sharp attention to detail.
• Highly solutions-driven, with sound judgment on when to act independently versus elevate, and the ability to support the Brand Manager in key decisions.