Senior Document Support Specialist

emapta global; Philippines; On-site; PHP 670,000 - 893,000; Full time

Benefits offered by this job

One-month Sign-On Bonus

HMO from Day 1

Salary Advance Program

Fitness facilities access

Job summary

Emapta Philippines is seeking a Senior Document Support Specialist to deliver high-quality administrative support for senior executives and global engagements in a fast-paced professional services setting.

You will coordinate workflows, ensure accuracy, and apply standard governance while collaborating with Australia-based professionals. The role offers six months onsite in Makati, transitioning to a hybrid setup, with a one-month sign-on bonus and strong learning opportunities.

Qualifications

• At least 5 years of experience as a Document Support Specialist.
• Proven ability to deliver high-quality document support with exceptional accuracy and attention to detail.
• Proficiency across the Microsoft 365 suite including Outlook, Teams, Word, Excel, and SharePoint.
• Strong Word capabilities with complex formatting, styles, templates, tables, and version control.
• Strong PowerPoint capabilities for professional presentations and senior stakeholder materials.

Responsibilities

• Deliver day-to-day administrative and business support for leaders, teams, and the firm.
• Execute tasks accurately within established processes, templates, governance and service standards.

Skills

Microsoft Word proficiency

Microsoft PowerPoint proficiency

Microsoft 365 suite proficiency

Power BI familiarity

AI productivity tools familiarity

Tools

Power BI

Microsoft Copilot

SharePoint

Outlook

Teams

Excel

Job description

Your Next Achievement Should Be the Company You Keep.

Exceptional careers are built through meaningful work, accomplished professionals, and opportunities that continue expanding your expertise. This opportunity brings all three together within one of Australia's leading professional services organisations, renowned for helping businesses succeed through trusted advice and enduring client partnerships.

As a Senior Document Support Specialist, you'll create sophisticated, business-critical deliverables that contribute to complex advisory engagements while building a long-term international career through Emapta. Every project offers the opportunity to refine your expertise, collaborate with respected professionals, and contribute to work that supports businesses across Australia.

A Reputation Built on Excellence. A Career Built Around Exceptional Professionals.

Our client provides respected professional expertise to businesses across varied industries during significant periods of growth, change, and commercial possibility. Its expanding Philippine capability places accomplished specialists in direct partnership with senior decision-makers, reinforcing the sophisticated administrative and executive services that support confident leadership and consistent organisational performance.

Its standing has been earned through enduring client confidence, thoughtful collaboration, innovation, and an exacting commitment to better ways of working. Professionals who demonstrate initiative, discretion, sound judgement, and outstanding service are welcomed into a culture that invests in their development and respects the substance of their contribution.

Job Overview

• Employment Type: Full-time
• Work Setup: Onsite in Makati for the first six months to immerse yourself in the business and collaborate closely with senior executives, with the opportunity to transition to a hybrid work setup thereafter
• Salary: PHP 60,000 to PHP 80,000 + 1-month salary sign-on bonus

The Qualifications We Seek

• At least 5 years of experience as a Document Support Specialist.
• Demonstrated ability to deliver high-quality document support with exceptional accuracy, organization, and attention to detail in a structured professional environment.
• Demonstrated proficiency across the Microsoft 365 suite is essential, including Outlook, Teams, Word, Excel, and SharePoint
• Strong Microsoft Word capability across complex formatting, styles, templates, tables, document structures, and version control
• Strong Microsoft PowerPoint capability, including the preparation and formatting of professional presentations and senior stakeholder materials
• Working familiarity with Power BI reporting, dashboards, or workload monitoring is advantageous
• Working familiarity with Microsoft Copilot or similar AI-enabled productivity tools is advantageous

Your Daily Tasks

Administrative & Business Support

• Deliver day-to-day in-scope administrative and business support for leaders, teams, and the firm through system-generated requests, ensuring all tasks are completed accurately and within required timeframes.
• Execute tasks with speed and accuracy while adhering to established processes, templates, governance, and service standards.

Workflow Coordination

• Track actions, dependencies, and follow-ups through to completion, escalating issues, risks, or capacity constraints to the Senior Business Support Specialist when required.
• Engage with Executive Support Specialists for executive-related requests, ensuring the prompt completion of workflows.
• Apply consistent quality checks and controls across all deliverables.
• Identify practical efficiency improvements and raise suggestions through the Senior Business Support Specialist or Business Support Lead.
• Business Support Operations - Process activity-based requests accurately and on time through established channels and the ticketing system.
• Workflow Execution - Follow established processes, manage your own work queue, and proactively flag risks and dependencies to the Team Lead.
• Output Quality & Standards - Deliver work aligned with firm standards while applying version control and using technology effectively to improve accuracy and efficiency.
• Stakeholder Service - Communicate clearly with requestors and peers, manage expectations, and provide timely updates on progress.
• Tracking & Dashboard Use - Capture activity data accurately and leverage dashboards and technology to monitor workload and identify issues early.
• Pioneer a newly established support capability in the Philippines, helping shape the standards, quality culture, and operational excellence of a globally respected professional services organization
• Collaborate closely with senior professionals and business leaders across Australia
• Build a long-term international career with an employer recognized for investing in Top 1% talent
• Exposure to global best practices, world-class professional standards, and meaningful career progression
• Unlimited learning and development opportunities through Emapta Academy
• Mentorship from experienced leaders and cross-functional teams

Rewarding Compensation

• Competitive salary package
• One-month Sign-On Bonus
• Salary Advance Program through our banking partner (subject to eligibility and approval)

Work-Life Balance

• Onsite work in Makati for the first six months, with the opportunity to transition to a hybrid work arrangement thereafter
• Prime office location in Makati with convenient access to MRT stations, restaurants, and commercial establishments
• Day 1 HMO coverage with one free dependent
• Complimentary 24/7 access to Emapta fitness facilities in Makati and Ortigas, including professional fitness coaching
• Standard government-mandated and company benefits

Recognition & Employee Experience

• 20 annual leave credits, including five convertible to cash
• Unlimited employee referral incentives
• Exclusive Emapta Lifestyle privileges, including hotel and restaurant discounts
• Employee engagement programs that foster collaboration and community
• A diverse, inclusive, and supportive workplace culture

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you.