Senior HR Business Partner

Emapta Global; Cebu City; On-site; PHP 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO coverage with free dependent upon

Office location in Cebu

Salary Advance program

Upskilling via Emapta Academy

Gym access (24/7)

Lifestyle perks

Employee referral incentives

Government benefits

20 annual leaves (5 convertible to/c)

Job summary

Emapta Global in Cebu City is seeking a Senior HR Business Partner to lead employee relations, performance management, workforce planning, engagement, and compliance. You will advise leaders on complex people matters and drive organizational effectiveness while supporting a global HR career with leadership exposure.

The role requires onsite work in Cebu, night shift considerations, and a strong track record in BPO/Shared Services.

Qualifications

• Minimum of 5 years of experience in Employee Relations and People Business Partnering within the BPO or Shared Services industry.
• Strong knowledge of Philippine labor laws, DOLE compliance, SEnA, end-to-end case management, policy development, and performance management.
• Proven ability to lead and implement organizational change initiatives and programs.

Responsibilities

• Build and maintain strong, trusted relationships with stakeholders through responsive, timely, and collaborative partnership.
• Provide HR policy guidance, interpretation, and consultation to management.
• Analyze HR trends and metrics to develop effective solutions, programs, and policies.
• Advise on workforce planning, structure, and succession initiatives.
• Lead and conduct regular employee engagement activities and reporting.

Skills

Employee Relations

People Management

Labor Law (PH)

DOLE Compliance

Stakeholder Engagement

Performance Mgmt

Change Management

Education

Bachelor's degree in HR/Business

SHRM/People Cert

Tools

HRIS

Payroll Systems

Job description

Influence Business Direction Through Strategic People Leadership

People strategies create greater impact when they connect employee experience with business priorities. As Senior HR Business Partner, you'll lead employee relations, performance management, workforce planning, engagement, talent development, and compliance while advising leaders on complex people matters. Turn workforce insights into meaningful action, strengthen organizational effectiveness, and build a global HR career with leadership exposure, continuous development, and opportunities to shape an exceptional employee experience.

Job Snapshot

• Employment type: Full Time
• Work setup: Onsite, Cebu

Benefits That Invest in Your Leadership Career

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualification We Seek

• Minimum of 5 years of experience in Employee Relations and People Business Partnering within the BPO or Shared Services industry
• Strong knowledge of Philippine labor laws, DOLE compliance, SEnA, end-to-end case management, policy development, employee discipline, performance management, talent development, and strategic business partnering
• Proven ability to lead and implement organizational change initiatives within complex work environments
• Hands-on experience in leading and executing account-specific or program-specific projects
• Excellent written and verbal communication skills, with the ability to multitask, take initiative, and work independently with minimal supervision
• Strong attention to detail, accuracy, and adaptability in a fast-paced and evolving workplace
• Demonstrated growth mindset, willingness to challenge the status quo, and ability to thrive in dynamic environments
• Exceptional ability to build strong client relationships, collaborate effectively, and deliver outstanding customer service
• High standards of ethics, integrity, responsibility, and accountability
• Willingness to report onsite in Cebu as required
• Willingness to work night shift schedules

Your Daily Tasks

Business Partnership

• Build and maintain strong, trusted relationships with stakeholders through responsive, timely, and collaborative partnership
• Provide HR policy guidance, interpretation, and consultation to management
• Analyze HR trends and metrics to develop effective solutions, programs, and policies
• Advise on business unit structures, workforce planning, and succession planning initiatives
• Assess and anticipate the HR-related needs of clients and employees

Employee Relations, Engagement, and Retention

• Address and resolve employee concerns promptly while providing appropriate feedback and solutions
• Foster positive employee relationships, morale, productivity, and retention
• Initiate and drive employee engagement activities, rewards, and recognition programs
• Conduct regular employee touchpoints, including one-on-one sessions, small group meetings, and focus group discussions, and provide reports with actionable insights and plans
• Conduct exit interviews and submit reports to the Immediate Superior and Business Unit Head

Performance Management

• Facilitate probationary and annual performance reviews
• Oversee employee movements, including status changes, promotions, merit increases, and salary reviews
• Provide performance management guidance through coaching, counseling, and Performance Improvement Plans (PIPs)
• Career Management and Learning & Development
• Facilitate career development discussions with employees
• Identify and develop future leaders through targeted training initiatives
• Determine and address business unit and individual training needs in collaboration with the Learning and Development team
• Monitor and evaluate training program effectiveness and ensure the achievement of learning objectives

Employee Discipline

• Ensure compliance with labor laws and minimize legal risks
• Consult with HR Leaders on disciplinary actions, policy enforcement, and adherence to the Code of Conduct
• Conduct learning sessions and roadshows on discipline management
• Manage and resolve complex disciplinary matters through thorough investigations

Compliance and Occupational Safety & Health

• Implement, maintain, and inspect workplace health and safety standards in coordination with Facilities & Admin
• Provide safety management guidance, monitoring, and reporting
• Engage employees in workplace safety programs and training initiatives
• Ensure compliance with government regulations, including DOLE, PEZA, BOI, and other applicable requirements

Other Responsibilities

• Perform tasks assigned by the Company as required
• Comply with instructions from authorized Company representatives
• Carry out administrative and non-administrative duties as assigned

Join Emapta,

recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."