Senior Director of Operations

WNS; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

WNS, part of Capgemini, is seeking a senior operations leader to oversee large-scale service delivery in a BPO setting. You will drive operational excellence, ensure client satisfaction, and deliver strong financial and supply chain outcomes across multiple client engagements.

The role requires deep industry experience, sharp business acumen, and proactive stakeholder engagement to translate business needs into effective delivery strategies.

Qualifications

• Must have college degree.
• 15+ years of overall professional experience, with at least 10 years in the BPO industry.
• Strong domain expertise in supply chain and finance accounts.
• Solid understanding of consumer products industry operations and business models.
• Demonstrated ability to translate business requirements into effective delivery strategies.

Responsibilities

• Oversee large-scale service delivery within the BPO environment, ensuring operational excellence and client satisfaction.
• Drive strong financial and supply chain outcomes.
• Engage proactively with stakeholders to align delivery with business goals.

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Set the standard for our Operations Team!

This role is responsible for overseeing large‑scale service delivery within the BPO environment, ensuring operational excellence, client satisfaction, and strong financial and supply chain outcomes. This role requires deep industry experience, strong business acumen, and proactive stakeholder engagement.

Qualifications

• Must be a college graduate
• 15+ years of overall professional experience, with at least 10 years in the BPO industry
• Must have strong domain expertise in supply chain and finance accounts
• Solid understanding of consumer products industry operations and business models
• Demonstrated ability to translate business requirements into effective delivery strategies

*This role is being posted on behalf of Capgemini by WNS, Part of Capgemini