Global Service Delivery Director - Operational Excellence

WNS; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

WNS, part of Capgemini, is seeking a senior operations leader to oversee large-scale service delivery in a BPO setting. You will drive operational excellence, ensure client satisfaction, and deliver strong financial and supply chain outcomes across multiple client engagements.

The role requires deep industry experience, sharp business acumen, and proactive stakeholder engagement to translate business needs into effective delivery strategies.

Qualifications

• Must have college degree.
• 15+ years of overall professional experience, with at least 10 years in the BPO industry.
• Strong domain expertise in supply chain and finance accounts.
• Solid understanding of consumer products industry operations and business models.
• Demonstrated ability to translate business requirements into effective delivery strategies.

Responsibilities

• Oversee large-scale service delivery within the BPO environment, ensuring operational excellence and client satisfaction.
• Drive strong financial and supply chain outcomes.
• Engage proactively with stakeholders to align delivery with business goals.

Job description

WNS, part of Capgemini, is seeking a senior operations leader to oversee large-scale service delivery in a BPO setting. You will drive operational excellence, ensure client satisfaction, and deliver strong financial and supply chain outcomes across multiple client engagements.

The role requires deep industry experience, sharp business acumen, and proactive stakeholder engagement to translate business needs into effective delivery strategies.