Senior Dialer Operations Manager

Sutherland; San Fernando; On-site; PHP 400,000 - 600,000; Full time

Job summary

Sutherland is seeking a Dialer Administrator Sr Manager in the Philippines to lead dialer operations, manage schedules, and ensure data accuracy. You will oversee daily uploads, document outbound activities, and monitor dialer performance.

Proficiency in Microsoft Excel and LiveVox dialer experience are highly valued, along with strong communication, data analysis skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Intermediate to advanced Excel proficiency.
• Working knowledge on a dialer system.
• Basic statistics understanding to analyze dialer-output data.
• Collections experience is a plus.
• Understanding of database-design principles.
• Strong logic and reasoning to evaluate solutions.
• Excellent time management and ability to multitask.
• Excellent verbal and written communication, client-facing.
• LiveVox dialer experience is an advantage.

Responsibilities

• Perform daily uploads, downloads and importing of dialer schedules.
• Document activities for outbound dialer.
• Analyze dialer-output data to identify potential problems/issues.
• Run payment reports regularly.
• Create and update dialing campaigns, filter, list strategies and reports.
• Monitor and adjust performance of the dialer systems.
• Complete other duties as assigned by the markets.

Skills

Dialer system knowledge

Statistics basics

Collections experience

Database concepts

Logic and reasoning

Time management

Communication skills

Client facing

Multitasking

Problem solving

Tools

Microsoft Excel

LiveVox dialer

Job description

Sutherland is seeking a Dialer Administrator Sr Manager in the Philippines to lead dialer operations, manage schedules, and ensure data accuracy. You will oversee daily uploads, document outbound activities, and monitor dialer performance.

Proficiency in Microsoft Excel and LiveVox dialer experience are highly valued, along with strong communication, data analysis skills, and the ability to multitask in a fast-paced environment.