Senior Desktop Support Engineer

Bravissimo Resourcing Inc.; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Pag-Ibig Fund

Paid Holidays

Job summary

Bravissimo Resourcing Inc. in Pasig is seeking a Senior Desktop Support Engineer to maintain and improve our end-user computing estate, including workstations, laptops, and Windows platforms used by developers, artists, and designers across studios worldwide.

The role emphasizes building Windows images with Intune and Autopilot, deploying OS updates, automating tasks with PowerShell, and ensuring endpoint security and reliable IT services.

Qualifications

• Associate degree in IT or related field; experience accepted in lieu.
• 6+ years in desktop or end-user computing engineering.
• Expert knowledge of PC hardware and Windows 10/11 internals.
• Experience with OS deployment at scale using Intune, Autopilot, SCCM/MECM.
• Strong scripting and documentation skills.

Responsibilities

• Own desktop lifecycle: spec, build, deployment, repair, refresh, disposal.
• Design and maintain Windows images and pipelines (Intune, Autopilot, SCCM/MECM).
• Diagnose hardware faults to component level; manage warranties and RMAs.
• Escalation point for complex Windows issues.
• Manage endpoint config, patches, drivers, firmware, MSI/Win32 apps deployment.
• Automate tasks with PowerShell to improve consistency.
• Apply endpoint security baselines and policies.
• Manage AD DS, Entra ID, and M365 on endpoints.
• Deliver great service; own tickets and SLAs.
• Lead desktop projects and OS upgrades.
• Improve workflows with departments.
• Mentor IT team and share best practices.
• Participate in rotating on-call after-hours.
• Perform other duties as assigned.

Skills

Windows OS

Intune Autopilot

SCCM MECM

PowerShell

Active Directory

Networking basics

Endpoint security

Documentation

Education

Associate degree in Information Technology

Job description

On-site - Pasig 5-10 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

Read More

We are looking for talented Senior Desktop Support Engineers to support all the company’s studios worldwide. If you love IT and games and want to put your expert technical talents to work speeding up how we make them, this is the role for you. The Sr. Desktop Support Engineer is responsible for the performance, reliability, and continuous improvement of our end-user computing estate: the high-performance workstations, laptops, peripherals, and Windows platform that our developers, artists, designers, and studio teams rely on every day.

Job Responsibilities

• Own the full lifecycle of desktops, high-performance workstations, and laptops: specification, build, deployment, repair, refresh, and secure disposal
• Design, build, and maintain standardized Windows 10/11 images and deployment pipelines using Microsoft Intune, Windows Autopilot, Configuration Manager (SCCM/MECM), MDT, and WDS/PXE
• Diagnose and resolve complex hardware faults to component level and manage vendor warranty and RMA processes
• Act as the final escalation point for difficult Windows issues
• Manage endpoint configuration, patching, driver and firmware updates (including GPU drivers), and application packaging and deployment (MSI, MSIX, and Win32 apps)
• Automate repetitive tasks and workflows using PowerShell and other scripting tools, reducing manual effort and improving consistency across the estate
• Apply and maintain endpoint security baselines, including BitLocker, Microsoft Defender for Endpoint, compliance and Conditional Access policies, LAPS, and vulnerability remediation
• Support identity and access on endpoints, including Active Directory Domain Services, Group Policy, Entra ID join and hybrid join, and Microsoft 365 apps
• Deliver a consistently great service experience: communicate clearly, own tickets through to resolution, meet agreed service levels, and leave every user better off than you found them
• Lead desktop projects and rollouts such as OS upgrades, hardware refreshes, and new studio or team set-ups
• Work with departments to understand their day-to-day workflows, identify bottlenecks, and recommend and implement the tools, hardware, and processes that help teams make games faster
• Mentor and upskill other members of the IT team, sharing best practice and raising the overall technical bar
• Participate in a rotating on-call schedule to provide after-hours support
• Perform other duties and responsibilities as assigned by the company

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field; equivalent professional experience accepted in lieu of a degree
• 6+ years of experience in desktop or end-user computing engineering, including at least 2 years at a senior or escalation level
• Expert knowledge of PC hardware and architecture, with the ability to build, diagnose, and repair desktops, high-end workstations, and laptops to component level
• Expert knowledge of Windows 10/11 internals, including the registry, services, boot process, drivers, file system and permissions, user profiles, and performance tuning, particularly for GPU-intensive workloads
• Proven experience designing and running OS deployment at scale using Intune and Autopilot, SCCM/MECM, and/or MDT
• Advanced PowerShell scripting skills, with a demonstrable track record of automating tasks and processes
• Strong working knowledge of Active Directory Domain Services, Group Policy, Entra ID, and Microsoft 365 administration
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and 802.1X)
• Experience implementing endpoint security controls, encryption, and patch management in an enterprise environment
• Ability to explain technical concepts clearly to non-technical colleagues and to engage confidently with department leads
• Ability to produce and maintain clear, accurate technical documentation

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