Senior Design Specialist

MicroSourcing; Philippines; On-site; PHP 1,100,000 - 1,900,000; Full time

Benefits offered by this job

Healthcare & benefits

Above-market compensation

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in BGC, Taguig is seeking a Senior Design Specialist to engage customers in pre-sales discussions, craft ICT solutions, and price them using approved architectures and quoting tools.

You will collaborate with account teams and clients to design configurations that meet business needs, ensure alignment with standard delivery models, and provide technical guidance across WAN, security, and collaboration platforms. Onsite, dayshift role with strong growth opportunities.

Qualifications

• 5+ years in ICT solution design or architecture roles.
• Tertiary qualification in IT/Engineering or equivalent certifications.
• Knowledge of network, carriage, and security technology.
• Proven experience in pre-sales or customer-facing technical roles.
• Strong consulting, communication, and presentation skills.
• Ability to operate in a matrixed environment and manage priorities.
• Analytical and problem-solving mindset.
• Willingness to learn and lead by influence.

Responsibilities

• Design solutions aligned with business requirements for customers.
• Design and price solutions using approved architectures and quoting tools.
• Provide advanced expertise on toolsets and guide customers through options.
• Support pre-sales processes with detailed proposals.
• Ensure designs meet intent and adhere to standard delivery models.
• Collaborate with Product Managers for new product development and process improvements.

Skills

ICT architecture

Network design

Stakeholder engagement

Multi-priority management

Quoting tools

Consulting & coaching

CPQ expertise

Cisco & Palo Alto security

Microsoft Teams

Education

IT/Engineering degree

Industry certifications

Tools

AMDOCS CPQ

Quoting & ordering systems

Job description

Senior Design Specialist

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Why join MicroSourcing?

• Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.
• Work‑Life Harmony: Experience a culture that values your time, offering a balanced schedule and team‑driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary

The Design Specialist is a pre‑sales role focused on engaging directly with customers to deliver solutions across one or more technology towers. This position collaborates with customers and internal stakeholders to develop solutions that address client and prospect business needs. The role involves designing and pricing solutions based on approved architectures or pricing models, while leveraging toolsets. Acting as a key contributor in the sales engagement process, the Design Specialist works closely with Account Teams and customers to deliver exceptional customer experiences and financial outcomes through technical support and solution design.

Your Role

• Collaborate with customers and internal stakeholders to design solutions aligned with business requirements.
• Design and price solutions using approved architectures and quoting tools.
• Provide advanced expertise on toolsets and guide customers through solution options.
• Support pre‑sales processes with accurate and detailed proposals.
• Ensure solutions meet design intent and adhere to standard delivery models.

Key Responsibilities

• Advise sales teams on OE solution options based on customer requirements.
• Conduct demonstrations and convey new possibilities of contemporary WAN services.
• Respond to proactive or tender quoting engagements for carriage components.
• Collaborate with customers to understand ICT environments and agree on configurations for OE service integration.
• Document configurations in systems for ordering and provisioning.
• Educate customers on self‑service portals and decision‑making processes.
• Maintain expertise in low‑level design for telecommunications carrier products, data, voice, and wireless customer premises equipment, contact centre solutions, and managed services.
• Add technical detail into solutions, proposals, and quotes for standard and non‑standard OE products.
• Participate in all required meetings as per business requirements.
• Manage pre‑sales, post‑sales work, and ICT MACs as required.
• Provide ad hoc training to new Design Specialists and Consulting Architects.
• Collaborate with Product Managers to represent the Design Specialist team in new product development, UAT, and process improvements.
• Raise and track tickets in Nucleus for documentation and reporting.
• Act as first level of escalation in Manila Team for addressing issues impacting daily activities and team morale.
• Act as a back‑up as needed managing dropboxes and assigning work.

Skills and Competencies

• Strong technical knowledge of enterprise ICT environments and WAN architecture.
• Experience in network design, configuration, and integration.
• Excellent stakeholder engagement and communication skills.
• Ability to manage multiple priorities and lead distributed teams.
• Familiarity with quoting tools and ordering systems.
• Consulting and coaching capabilities to educate customers and internal teams.
• CPQ expertise: Hands‑on experience with CPQ solutions, preferably AMDOCS CPQ platform.
• Knowledge of security technologies such as Cisco, Palo Alto and collaboration platforms such as Microsoft Teams.

What You Need

Non‑negotiables

• At least 5 years of experience in ICT solution design or architecture roles.
• Tertiary qualification in IT, Engineering/ECE or equivalent industry certifications.
• Knowledge of network, carriage, and security technology.
• Proven experience in pre‑sales or customer‑facing technical roles.
• Strong consulting, communication, and presentation skills.
• Strong interpersonal and relationship‑building skills.
• Ability to operate in a matrixed environment and manage competing priorities.
• Analytical and problem‑solving mindset.
• Adaptability and continuous learning orientation.
• Demonstrated ability to lead by influence and collaborate across diverse teams.
• Proven ability to take initiative and drive strategic improvements.
• Interest in developing leadership capabilities and contributing to team culture and direction.

Preferred Skills / Expertise

• Certifications in relevant technology domains (e.g., Network, Security).
• Experience with change management and service management frameworks.
• Familiarity with sales methodologies.
• Exposure to contract, risk, and commercial considerations.
• Familiarity with office productivity tools, ITSM tools, and similar platforms.