Senior Design Specialist (B2B AU Telco Pre-Sales)

MicroSourcing; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Bonuses and incentives

Paid time off

Job summary

MicroSourcing is seeking a Senior Design Specialist to lead pre-sales engagements, design and price comprehensive ICT solutions, and guide customers through architecture options. The role interfaces with sales, engineering, and delivery teams to ensure solutions meet client needs and delivery standards.

The candidate will serve as a technical lead for WAN solutions, enable self-serve portals, and support the transition from pre-sale to delivery.

Qualifications

• At least 5 years in ICT solution design or architecture.
• Tertiary qualification in IT, Engineering/ECE, or equivalent industry certifications.
• Knowledge of network, carriage, and security technology.
• Proven experience in pre-sales or customer-facing technical roles.
• Strong consulting, communication, and presentation skills.
• Ability to operate in a matrixed environment and manage competing priorities.

Responsibilities

• Collaborate with customers and internal stakeholders to design solutions aligned with business requirements.
• Design and price solutions using approved architectures and quoting tools.
• Provide advanced expertise on internal toolsets and guiding customers through solution options.
• Support pre-sales processes with accurate and detailed proposals.
• Ensure solutions meet design intent and adhere to standard delivery models.
• Support Enterprise sales teams in detailed design, network access qualification, and handover to delivery stages for fixed carriage products.
• Act as the technical lead for contemporary WAN solutions, educating customers on capabilities and portals.
• Investigate customer ICT environments and design integration strategies for new services.
• Serve as SME on products, services, and processes; share knowledge with sales teams and customers.
• Managed Network Services (MNS): support modifications and changes to MNS solutions.
• Stakeholder Engagement: collaborate to conduct feasibility studies for connectivity projects.
• Customer-Centric Approach: deliver exceptional customer experiences with a service mindset.
• Compliance & Risk Management: maintain adherence to training requirements.

Skills

Solution design

Pre-sales

Communication

Consulting

Stakeholder mgmt

Education

Engineering/IT degree

Tools

Nucleus

Quoting tools

Job description

Taguig, Metro Manila, Philippines

Full‑Time

On‑Site

Job Description

Senior Design Specialist (B2B AU Telco Pre‑Sales)

BGC, Taguig

Work setup: Onsite | Day shift

Job Summary

The Senior Design Specialist is a pre‑sales role focused on engaging directly with customers to deliver solutions across one or more technology towers. This position collaborates with customers and internal stakeholders to develop solutions that address client and prospect business needs.

Responsibilities

Core Responsibilities

• Collaborate with customers and internal stakeholders to design solutions aligned with business requirements.
• Design and price solutions using approved architectures and quoting tools.
• Provide advanced expertise on internal toolsets and guiding customers through solution options.
• Support pre‑sales processes with accurate and detailed proposals.
• Ensure solutions meet design intent and adhere to standard delivery models.
• Support Enterprise sales teams in detailed design, network access qualification, and handover to delivery stages for fixed carriage products.
• Act as the technical lead for contemporary WAN solutions, educating customers on transformative capabilities and demonstrating self‑serve portals.
• Investigate customer ICT environments and design integration strategies for new services.
• Serve as a subject matter expert on products, services, and processes, sharing knowledge with sales teams, customers, and improvement initiatives.
• Managed Network Services (MNS): Support customer solutions by managing modifications, additions, and changes to implemented MNS solutions.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to conduct feasibility studies for connectivity and infrastructure projects.
• Customer‑Centric Approach: Demonstrated commitment and proven track record of delivering exceptional customer experiences with a strong service‑oriented mindset.
• Compliance & Risk Management: Maintain 100% adherence to compliance and risk training requirements, ensuring operational excellence.

Pre‑Sales Support

• Advise sales teams on solution options based on customer requirements.
• Conduct demonstrations and convey new possibilities of contemporary WAN services.
• Respond to proactive or tender quoting engagements for carriage components.

Design and Integration

• Collaborate with customers to understand ICT environments and agree on configurations for service integration.
• Document configurations in systems for ordering and provisioning.
• Educate customers on self‑service portals and decision‑making processes.
• Maintain expertise in low‑level design for: Telecommunications carrier products, Data, voice, and wireless customer premises equipment (network‑centric equipment), Contact centre solutions (pre‑sales), Modular project work to implement updates and changes to managed services.
• Use product knowledge and design skills to add technical detail into solutions, proposals, and quotes for standard and non‑standard products.
• Contribute to customer experience through customer‑focused interactions internally and externally.
• Participate in all required meetings as per business requirements.

Team Coordination

• Manage pre‑sales, post‑sales work, and ICT MACs as required.
• Provide ad hoc training to new Design Specialists and Consulting Architects (CAs).

Process and Product Development

• Collaborate with Product Managers to represent the Design Specialist team in new product development, UAT, and process improvements.
• Share updates on product processes and capabilities with stakeholders.
• Attend meetings and workshops on behalf of the team.

Operational Excellence

• Raise and track tickets in Nucleus for documentation and reporting.
• Act as 1st Level of escalation in Manila Team for addressing issues impacting daily activities and team morale.
• Act as a back‑up as needed managing dropboxes and assigning work.

Qualifications

Non‑negotiables

• At least 5 years of experience in ICT solution design or architecture roles.
• Tertiary qualification in IT, Engineering/ECE, or equivalent industry certifications.
• Knowledge of network, carriage, and security technology.
• Proven experience in pre‑sales or customer‑facing technical roles.
• Strong consulting, communication, and presentation skills.
• Strong interpersonal and relationship‑building skills.
• Ability to operate in a matrixed environment and manage competing priorities.
• Analytical and problem‑solving mindset.
• Adaptability and continuous learning orientation.
• Demonstrated ability to lead by influence and collaborate across diverse teams.
• Proven ability to take initiative and drive strategic improvements.
• Interest in developing leadership capabilities and contributing to team culture and direction.

Preferred Skills/Expertise

• Certifications in relevant technology domains (e.g., Network, Security).
• Experience with change management and service management frameworks.
• Familiarity with sales methodologies.
• Exposure to contract, risk, and commercial considerations.
• Familiarity with office productivity tools, ITSM tools, and similar platforms.

Benefits

• Competitive Rewards: Above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off, group life insurance, and performance bonuses.
• A Collaborative Spirit: Positive and engaging work environment through company‑sponsored events and activities.
• Work‑Life Harmony: Balanced schedule and team‑driven initiatives to help enjoy life beyond work.
• Career Growth: Continuous learning and career advancement opportunities.
• Inclusive Teamwork: Inclusive culture celebrating diversity.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

MicroSourcing is committed to equal opportunity for all employees and applicants.

Terms & conditions apply.