Senior Deductions Analyst (SAP) – Disputes & Improvements

Henkel; Makati; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Health & wellbeing programs

Parental leave (gender-neutral)

Employee share plan

Provident Fund

Group Life and Personal Accident保险

Job summary

Henkel is seeking a Senior Deductions Analyst in Makati to manage complex deductions, disputes, and recovery activities in a fast-paced shared services environment.

You will work with Finance, Sales, Customer Service, and Operations to review, resolve, and prevent deductions, while analyzing root causes and driving process improvements. A hybrid Makati setup and mid-shift schedule are available.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 4 to 7 years of experience in deduction management, accounts receivable, trade promotion, disputes, or financial operations.
• Strong experience resolving deductions, disputes, short payments, chargebacks, or billing issues.

Responsibilities

• Manage complex deductions and dispute cases, including escalations and high-value items.
• Review and validate deduction claims, supporting documents, and customer account details.
• Investigate root causes of deductions and propose corrective actions to reduce recurrence.
• Collaborate with Finance, Sales, Customer Service, and Operations to resolve pricing, promotions, invoices, payments, and claims.
• Track deduction trends and prepare reports, dashboards, and insights for business reviews.
• Support process improvements including standardization, documentation, automation, and controls.
• Ensure deduction activities comply with internal policies, audits, and quality standards.
• Provide guidance and peer-support on deduction processes and best practices.

Skills

Communication

Analytical thinking

Cross-functional collaboration

Ownership

Presentation & reporting

Education

Bachelor’s degree in Finance/Accounting/Business

Tools

SAP

Excel

Power BI

Power Automate

Job description

Henkel is seeking a Senior Deductions Analyst in Makati to manage complex deductions, disputes, and recovery activities in a fast-paced shared services environment.

You will work with Finance, Sales, Customer Service, and Operations to review, resolve, and prevent deductions, while analyzing root causes and driving process improvements. A hybrid Makati setup and mid-shift schedule are available.