Senior DataPARC Support Engineer (Remote)

Dataparc

Philippines

Remote

PHP 900,000 - 1,350,000

Full time

14 days+

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Benefits offered by this job

Remote work

Travel opportunities (global)

Job summary

Dataparc is seeking a Software Support Specialist based in the Philippines. This fully remote role focuses on end-to-end technical support for dataPARC software, requiring 5+ years of relevant experience and proactive problem-solving.

You will own cases, lead technical projects like server migrations, and collaborate with IT, Engineering and Operations. Strong Windows, SQL Server, and networking skills are essential, with customer service excellence and documentation discipline.

Qualifications

Minimum of 5 years in a technical support role.
Experience owning cases with hands-on troubleshooting.
Strong Windows Client and Server OS troubleshooting.
Familiarity with AD, Group Policy, TCP/IP networking.
Excellent communication, documentation and organization.

Responsibilities

Serve as main contact for technical support cases with customers, vendors, and resellers.
Own cases end-to-end from troubleshooting to resolution.
Resolve advanced issues in dataPARC software on Windows platforms.
Coordinate across IT, Engineering and Operations to resolve complex cases.
Lead technical projects like server migrations and version rollouts.
Develop proficiency in SQL Server Administration and T-SQL scripting.
Create clear documentation of solutions for customers and internal teams.
Provide training to customers on product functionality.
Maintain accurate time tracking for projects and billing.
Mentor junior team members and uphold high customer service standards.
Handle escalations and support high-impact issues.
Meet SLAs and maintain detailed work logs; participate in on-call rotations.