Senior Data Quality & Compliance Specialist

Alta Resources; Pasig; On-site; PHP 558,000 - 949,000; Full time

Job summary

Alta Resources is seeking a Senior Data Quality Specialist to ensure data quality and provide high-quality service to clients and consumers. The role involves data accuracy, complaint handling, and regular reporting, with collaboration across internal teams and client partners.

The Senior Data Quality Specialist will support compliance, identify trends, and contribute to process improvements, including training and client conference calls, potentially during non-business hours.

Qualifications

• Two years of college or vocational course in customer care.
• Experience in call center or QA role within contact center industry.
• Proficiency with Word, Excel, PowerPoint, and Outlook; SharePoint and Salesforce preferred.

Responsibilities

• Perform data quality reviews to ensure accurate case coding.
• Manage electronic records with high attention to detail.
• Review consumer feedback and document complaints following processes.
• Run and analyze daily, weekly and monthly reports; provide insights to leadership.

Skills

Communication skills

English proficiency

Attention to detail

Time management

Problem solving

Education

Two years of college

Tools

SharePoint

Salesforce

Excel

PowerPoint

CRM systems

Job description

Alta Resources is seeking a Senior Data Quality Specialist to ensure data quality and provide high-quality service to clients and consumers. The role involves data accuracy, complaint handling, and regular reporting, with collaboration across internal teams and client partners.

The Senior Data Quality Specialist will support compliance, identify trends, and contribute to process improvements, including training and client conference calls, potentially during non-business hours.