Senior Data Analyst — IT Service BI & Dashboards

Coforge; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Microsoft Certification support

Exposure to ServiceNow/Jira reporting

Executive reporting projects

Job summary

Coforge is seeking a Senior Data Analyst for End User Transformation Services to design, build, and operationalize Power BI dashboards, reports, and data products that illuminate IT service trends across End User Services.

You will blend data engineering (SQL, APIs, scripting) with data visualization, turning diverse operational data into actionable insights to improve front-line IT support and standardize reporting. Strong BI expertise, stakeholder engagement, and storytelling are essential.

Qualifications

• 5–8+ years in Data Analytics/BI with IT service mgmt or end-user computing experience.
• Power BI expert: data modeling, DAX, Power Query/M, RLS, Service/Apps.
• Advanced SQL across enterprise platforms (SQL Server/Azure SQL).
• Scripting proficiency: PowerShell and/or Python for automation.
• Experience consuming REST/Graph APIs (ServiceNow, MS Graph, Intune, Jira).

Responsibilities

• Design and deliver BI solutions with scalable Power BI models and dashboards.
• Establish a governed reporting framework for SLAs, OLAs, KPIs and monthly/quarterly reports.
• Create data pipelines using SQL and scripting to ingest data from ServiceNow, Jira, M365, Intune, SCCM/MECM.
• Translate findings into practical recommendations to improve front-line IT support.
• Publish datasets, Power BI apps, and report templates; coach teams on insights.

Skills

Power BI

SQL

Data Visualization

Stakeholder Engagement

PowerShell

Python

REST/Graph APIs

SLA/KPI frameworks

ITIL familiarity

Tools

Power BI

SQL Server/Azure SQL

ServiceNow

Jira

Microsoft Graph

Intune

Endpoint analytics

SCCM/MECM

Job description

Coforge is seeking a Senior Data Analyst for End User Transformation Services to design, build, and operationalize Power BI dashboards, reports, and data products that illuminate IT service trends across End User Services.

You will blend data engineering (SQL, APIs, scripting) with data visualization, turning diverse operational data into actionable insights to improve front-line IT support and standardize reporting. Strong BI expertise, stakeholder engagement, and storytelling are essential.