Senior Data Analyst - Call Center Analytics (Onsite)

Concentrix Philippines; Muntinlupa; On-site; PHP 720,000 - 1,440,000; Full time

Benefits offered by this job

Onsite in Alabang

Dayshift

Full-time

Job summary

Concentrix Philippines is seeking a Data Analyst to support Australian clients via analytics, dashboards, and data storytelling. You will turn large datasets into actionable insights that drive contact center performance and customer outcomes.

This full-time, onsite role in Alabang requires 3–5 years of experience, proficiency in Power BI and SQL, and experience with R or Python. Collaboration with Data Science and client-facing teams is essential.

Qualifications

• 3–5 years of experience in data analytics or analytics role in a BPO or CX setting.
• Proficiency in Power BI and SQL; strong Python or R skills.
• Ability to tell data stories and present to non-technical stakeholders.

Responsibilities

• Source, combine, prepare and analyse large datasets efficiently using tools that enables data scalability
• Conduct descriptive and diagnostic analytics to identify performance trends, attributes, and improvement opportunities
• Develop and maintain Power BI dashboards and reporting frameworks that provide clear, timely visibility of call centre performance
• Support quality assurance analytics by analysing call centre agent performance data and surfacing actionable insights
• Perform root-cause analysis on operational and customer experience issues to inform client decision-making
• Translate complex data into compelling, clear narratives for client stakeholders through effective data storytelling
• Collaborate with the Data Science team and client-facing consultants to align analytical outputs with client objectives

Skills

Power BI

SQL

R

Python

Data storytelling

Stakeholder comms

Tools

Dash

Shiny

Excel

Job description

Concentrix Philippines is seeking a Data Analyst to support Australian clients via analytics, dashboards, and data storytelling. You will turn large datasets into actionable insights that drive contact center performance and customer outcomes.

This full-time, onsite role in Alabang requires 3–5 years of experience, proficiency in Power BI and SQL, and experience with R or Python. Collaboration with Data Science and client-facing teams is essential.