Data Analyst: Power BI & Call Center Insights

Concentrix; Muntinlupa; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Concentrix is seeking a Data Analyst to design, build, and maintain Power BI dashboards and reporting frameworks for Australian clients as part of the ANZ offshore analytics team. The role focuses on delivering timely call centre performance insights and actionable operational visibility.

You will collaborate with Data Analysts, Data Scientists, and Consultants to align outputs with client objectives, while maintaining expertise in key call centre metrics such as AHT, FCR, CSAT, NPS, and

Qualifications

• Power BI dashboards and reporting tools knowledge.

Responsibilities

• Design, develop, and maintain Power BI dashboards and reporting frameworks that track and communicate call centre operational performance
• Deliver periodic SLA and operational reporting that provides accurate, timely, and actionable visibility to internal operational teams
• Support the development of customer journey maps grounded in operational and performance data
• Build interactive and visually compelling data visualisations that communicate complex operational metrics clearly and efficiently
• Source, combine, prepare and analyse large datasets efficiently using tools that enables data scalability
• Maintain a strong working knowledge of call centre operational metrics including AHT, FCR, CSAT, NPS, and abandonment rate
• Collaborate with Data Analysts, Data Scientists, and Consultants to align reporting outputs with broader analytical and client objectives

Skills

Power BI

Data dashboards

Reporting frameworks

Tools

Power BI

Job description

Concentrix is seeking a Data Analyst to design, build, and maintain Power BI dashboards and reporting frameworks for Australian clients as part of the ANZ offshore analytics team. The role focuses on delivering timely call centre performance insights and actionable operational visibility.

You will collaborate with Data Analysts, Data Scientists, and Consultants to align outputs with client objectives, while maintaining expertise in key call centre metrics such as AHT, FCR, CSAT, NPS, and