Analytics Consultant — Call Center Optimization

Concentrix Philippines; Muntinlupa; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Concentrix Philippines is hiring a Process Improvement Consultant within its offshore Analytics practice in Alabang. You will bridge analytics, customer experience, and call centre operations to lead strategic priorities and deliver insights for clients.

You will manage multiple workstreams, collaborate with data scientists, and present data-driven recommendations to senior stakeholders. 4–6 years in consulting or analytics is required, with offshore delivery experience.

Qualifications

• 4–6 years of experience in a consulting, advisory, or client-facing analytics consultative role.
• Strong understanding of customer experience, call centre operations, and analytics consulting.
• Proven ability to engage and communicate effectively with senior client stakeholders.
• Excellent presentation and storytelling skills with the ability to translate complexity into clarity.
• Experience producing high-quality client-facing deliverables including presentations, business cases, and recommendations.
• Ability to work effectively in a fast-paced, offshore delivery environment supporting Australian clients.

Responsibilities

• Lead and structure analytical engagements across call centre operations and customer experience, from problem definition through to recommendation delivery
• Engage directly with client stakeholders to understand business strategic & operational priorities, present findings, and build trusted advisory relationships
• Work with the analytic team to ensure analytic outputs align to customer priorities and maintain a balance between quantitative and qualitative outputs
• Develop strategic recommendations grounded in data and aligned to client business objectives
• Collaborate closely with Data Scientists, Data and Reporting Analysts to ensure analytical outputs are fit for purpose and client-ready
• Manage multiple workstreams simultaneously, maintaining quality and timeliness of deliverables
• Support the team lead in driving continuous improvement of analytics frameworks and methodologies

Skills

Analytics consulting

Stakeholder management

Data-driven storytelling

Call centre operations knowledge

Presentation skills

Job description

Concentrix Philippines is hiring a Process Improvement Consultant within its offshore Analytics practice in Alabang. You will bridge analytics, customer experience, and call centre operations to lead strategic priorities and deliver insights for clients.

You will manage multiple workstreams, collaborate with data scientists, and present data-driven recommendations to senior stakeholders. 4–6 years in consulting or analytics is required, with offshore delivery experience.