Power BI Reporting & Call Center Analytics Analyst

Convergys; Hinoba-an; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Concentrix in the Philippines (Alabang) is seeking a Data Analyst to design and maintain Power BI dashboards that provide timely visibility into Australian client call centre performance. This role focuses on delivering insightful reporting and visualisations to improve service outcomes.

You will collaborate with analytics and consulting teams to translate operational data into actionable insights, work with large datasets, and monitor metrics such as AHT, FCR, CSAT, and NPS to support client

Responsibilities

• Design, develop, and maintain Power BI dashboards for call centre performance.
• Deliver periodic SLA and operational reporting that provides accurate, timely visibility to internal teams.
• Support the development of customer journey maps grounded in data and performance insights.
• Build interactive data visualisations that communicate complex operational metrics clearly.
• Source, prepare and analyse large datasets to enable scalable reporting.

Skills

Power BI

Dashboards

Data visualization

Job description

Concentrix in the Philippines (Alabang) is seeking a Data Analyst to design and maintain Power BI dashboards that provide timely visibility into Australian client call centre performance. This role focuses on delivering insightful reporting and visualisations to improve service outcomes.

You will collaborate with analytics and consulting teams to translate operational data into actionable insights, work with large datasets, and monitor metrics such as AHT, FCR, CSAT, and NPS to support client