Senior Data Analyst

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 520,000 - 800,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Taguig is seeking a Senior Data Analyst to provide administrative support within CMG JBS. You will report to the Business Support Team Lead and interact with Brokers and CMG Manager to ensure smooth operations and adherence to policies.

The role emphasizes client-first service, ownership of tasks, and efficient use of systems. Candidates should have 2–3 years in administration in property, strong communication, and a proactive approach to problem-solving.

Qualifications

• Minimum 2-3 years experience in an Administration Role or similar in the property industry.
• Strong time management and customer service skills.
• Excellent communication, accuracy, and attention to detail.

Responsibilities

• Provide superior client service and respond to client requests promptly.
• Ensure timely work completion and compliance with standards.
• Carefully use internal systems, processes and policies.
• Maintain KPI-driven performance and high-quality output.

Skills

Time management

Customer service

Computer literacy

Communication skills

Attention to detail

Proactivity

Problem-solving

Team collaboration

Education

Property-related degree

Tools

MS Office

MS Windows

Internet

Job description

Job Title

Senior Data Analyst

Business Unit

CMG JBS

Reporting to

Business Support Team Lead

Key Purpose

To provide administrative support.

Key Internal Relationship

• Reports to the Assigned Manager on daily issues/queries, identified risks or concerns or if requiring assistance.
• Interacts with the team to share knowledge and contribute to continual improvement of the team.
• Interacts and builds a high level of rapport with Brokers and CMG Manager for Operations to achieve our vision and strategic goals.

Key External Relationship

• Liaises with brokers regarding documentation or file clarification.
• Contacts external parties as directed by the broker.

Key Accountabilities

• Providing Superior Client Service
• Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.
• Appropriately and correctly uses all internal systems, processes and policies.
• All work is completed to required standards ensuring accuracy and compliance with any relevant industry and client requirements.
• At all times ensures a ‘client first’ attitude is displayed when undertaking the role, including the provision of high-quality service to internal and external clients.
• Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.
• Ongoing monitoring and management of all internal systems through the entire workflow lifecycle.

Development and Innovation

• Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.

Other

• Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.
• Conduct all activities in accordance with the Company’s Quality management system.

Key Performance Indicators Knowledge

• Demonstrated knowledge of office work processes and experience in following these.
• Knowledge of professional standards and expectations in an office environment.
• Practical knowledge of customer service standards and experience in a service-driven environment.
• Knowledge of and prior experience in meeting client SLAs and individual and team KPIs.
• Knowledge and experience with expense reimbursement systems and CRM systems.

Skills

• Demonstrated time management skills, with proven ability to deliver results within deadline.
• Demonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clients.
• High computer literacy skills.
• Strong to Excellent Communication Skills both written and verbal.
• Attention to detail and accuracy in document and data processing.
• Effective time management to meet deadlines and priorities.
• Flexibility and adaptability to respond to changing requirements and changes in the real estate industry.
• Reliability and responsibility in fulfilling tasks and obligations.
• Tech-savviness and ability to quickly learn new tools and systems.
• Independence in task execution and proactivity in problem-solving.
• Excellent communication skills for effective collaboration with internal teams and external partners.
• Continued interest in learning and willingness to develop to maintain and expand current knowledge and skills.

Abilities

• Ability to manage own time and workflow effectively to meet/exceed turnaround times and deadlines.
• Ability to deal with challenging KPIs and factors outside own control.
• Ability to work within a busy ‘open plan’ office environment and continue to focus on work despite interruptions.
• Ability to work with attention to detail and a high degree of accuracy.
• Ability to respond to urgent requests in a calm and professional manner.
• Ability to work with CMG Team Leader and stakeholders to improve the efficiency of individual and teamwork processes and approaches.

Experience

• Minimum 2-3 years experience in an Administration Role or similar experience within the property industry.

Key Performance Indicators Work Productivity

• Particular Queues are actioned within 2 hours of receipt.
• All files are updated daily on various systems. Notes to be accurate and contain full and relevant action taken and next steps required.
• Monitor client systems and provide meaningful communication on requests. All daily work received, has been processed with relevant updates.

Team Focus

• Feedback from your assigned Stakeholder, and the wider CMG team is positive.
• Feedback from the Stakeholders, other staff within our department and the greater JLL community is positive.
• Demonstrate forethought to provide assistance to others during quieter workflow periods.

Quality and Compliance

• All requests are actioned within the preferred timeframes.
• All requests are actioned in line with the Standard Operating Procedure.
• Work is fully completed and meets internal requirements as well as external industry standards.
• All workplace incidents, hazards, risks, and opportunities for improvement are appropriately reported.

Growth of the company

• Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements.
• Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required.

Qualifications and Skills

• Tertiary qualifications in property-related discipline
• Intermediate skills in using MS Office, MS Windows, and Internet
• Accounts Payable / Receivable background is an advantage
• PeopleSoft background is an advantage
• Detail Oriented
• Strong to Excellent Communication Skills both written and verbal
• Property and/or Administrative background is preferred
• Ability to work independently and as part of a team
• Strong Time Management

Location: On-site –Taguig, Philippines

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.