Analyst – Business Support

Jones Lang LaSalle Incorporated; Philippines; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an Administrative Support professional in Taguig, Philippines to provide essential office support and helpdesk assistance. The role involves diary coordination, travel arrangements, expense filing, document management, and presenting deck materials for internal and client use.

The ideal candidate has at least 2 years in an admin role within the property sector, strong MS Office skills, and a client‑focused mindset to sustain high service standards

Qualifications

• Minimum 2 years experience in an Administration Role or similar experience within the property industry.
• Solid knowledge of office procedures and client service standards.
• Proactive in coordinating tasks and supporting a team.
• Detail oriented with high accuracy.

Responsibilities

• Provide administrative support to the CMG JBS team and Brokers.
• Coordinate diaries, travel & visa arrangements, and expense filings.
• Update SharePoint sites, run reports, and maintain project trackers.
• Assist with room bookings, document management, and presentation deck formatting.
• Respond to client inquiries and ensure timely, high‑quality service.
• Room Booking
• Updating Organisational Chart
• Format Reports and prepare Presentation Decks
• Document Management – Update Sharepoint Sites and Team Directories
• Maintain Project Trackers

Skills

Time management

Customer service

Communication skills

MS Office

Education

tertiary qualifications in property‑related discipline

Tools

MS Office

MS Windows

Internet

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Purpose

To provide administrative support.

Specific duties will include but are not limited to:

• Booking Travel & Visa
• Co‑ordinating diaries
• Expense Filing
• HR/IT Issues (as helpdesk support only)
• AP Vouchers/3rd Party Invoices
• Room Booking
• Updating Organisational Chart
• Format Reports and prepare Presentation Decks
• Document Management – Update Sharepoint Sites and Team Directories
• Maintain Project Trackers

Key Dimensions

Financial Delegation: The position has no set financial delegation. The CMG JBS Director of Operations and/or Manager of Operations must approve all financial expenditures.

Key Internal Relationship

The CMG‑JBS Business Support Analyst: Reports to the Assigned Manager on daily issues/queries, identified risks or concerns or if requiring assistance.

Interacts with the team to share knowledge and contribute to continual improvement of the team.

Interacts and builds a high level of rapport with Brokers and CMG Manager for Operations to achieve our vision and strategic goals.

Key External Relationship

Liaises with brokers regarding documentation or file clarification.

Contacts external parties as directed by the broker.

Key Accountabilities

PROVIDING SUPERIOR CLIENT SERVICE

Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.

Appropriately and correctly uses all internal systems, processes and policies.

All work is completed to required standards ensuring accuracy and compliance with any relevant industry and client requirements.

At all times ensures a ‘client first’ attitude is displayed when undertaking the role, including the provision of high‑quality service to internal and external client.

Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.

Ongoing monitoring and management of all internal systems through the entire workflow lifecycle.

DEVELOPMENT AND INNOVATION

Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.

OTHER

Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.

Conduct all activities in accordance with the Company’s Quality management system.

Key Performance Indicators

Knowledge Demonstrated knowledge of office work processes and experience in following these.

Knowledge of professional standards and expectations in an office environment.

Practical knowledge of customer service standards and experience in a service‑driven environment.

Knowledge of and prior experience in meeting client SLAs and individual and team KPIs.

Skills

Demonstrated time management skills, with proven ability to deliver results within deadline.

Demonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clients.

High computer literacy skills.

Abilities

Ability to manage own time and workflow effectively to meet/exceed turnaround times and deadlines.

Ability to deal with challenging KPIs and factors outside own control.

Ability to work within a busy ‘open plan’ office environment and continue to focus on work despite interruptions.

Ability to work with attention to detail and a high degree of accuracy.

Ability to respond to urgent requests in a calm and professional manner.

Ability to work with CMG Team Leader and stakeholders to improve the efficiency of individual and teamwork processes and approaches.

Experience

Minimum 2 years experience in an Administration Role or similar experience within the property industry.

Work Productivity

Particular Queues are actioned within 2 hours of receipt. All files are updated daily on various systems.

Notes to be accurate and contain full and relevant action taken and next steps required. Monitor client systems and provide meaningful communication on requests. All daily work received, has been processed with relevant updates.

Team Focus

Feedback from your assigned Stakeholder, and the wider CMG team is positive. Feedback from the Stakeholders, other staff within our department and the greater JLL community is positive. Demonstrate forethought to provide assistance to others during quieter workflow periods.

Quality and Compliance

All requests are actioned within the preferred timeframes. All requests are actioned in line with the Standard Operating Procedure. Work is fully completed and meets internal requirements as well as external industry standards. All workplace incidents, hazards, risks, and opportunities for improvement are appropriately reported.

Growth of the Company

Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements. Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required.

Qualifications and Skills

Tertiary qualifications in property‑related discipline

Intermediate skills in MS Office, MS Windows, and Internet

Detail Oriented

Strong Time Management

Strong to Excellent Communication Skills

Location

On‑site – Taguig, Philippines

Equal Opportunity Employer Statement

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

JLL Background and Purpose

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.