Senior Customer Support Representative

Viking Emea; España; On-site; PHP 2,326,000 - 3,052,000; Full time

Job summary

Viking EMEA busca un/a Representante Senior de Servicio al Cliente para España. Actuarás como enlace comercial y operativo entre clientes B2B, equipos de ventas externas y la cadena de suministro.

El/la candidato/a ideal aporta experiencia en atención al cliente, dominio de SAP y HubSpot, y fluidez en español e inglés. Es un rol de oficina y reporta al Local Operations Manager, con enfoque en crecimiento de negocio y excelencia en la experiencia del cliente.

Qualifications

• 3+ años en entorno comercial, atención al cliente oinside sales (ideal B2B).
• Experiencia sólida en SAP.
• Dominio excelente del español e inglés.
• Rápido aprendizaje y capacidad de multitarea en un entorno de oficina ocupado.

Responsibilities

• Colaborar con ventas externas para crecimiento de mercado y maximizar márgenes.
• Gestión de seguimiento de presupuestos en CRM (HubSpot) para mejorar conversiones.
• Proporcionar una interfaz única de experiencia al cliente para un negocio ágil y fiable.
• Gestionar cuentas y soporte de ventas, crear cotizaciones comerciales y alimentar HubSpot.
• Asegurar la exactitud de pedidos y monitorizar márgenes; coordinar con operaciones locales.
• Informe a gerente de operaciones local y coordina compras y logística para plazos y stock.

Skills

B2B ventas

Atención al cliente

Español fluido

Inglés fluido

Rápido aprendizaje

Tools

SAP

HubSpot

Job description

Descripción del trabajo

Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain. Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud. As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders.

Responsabilidades

• Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performance
• Pipeline Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot) to improve overall conversion rates and close open business
• Customer Experience Excellence: You will serve as a seamless, single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliable
• Account Management & Sales Support: Act as a bridge between customer and key stakeholders to enhance customer experience Create accurate commercial quotations, input data into HubSpot, and systematically execute follow-ups Provide first-level technical product support and capture competitive market intelligence to share with the broader sales team Identify complex customer scenarios and champion process improvements to enhance service delivery
• Order Management & Commercial Governance: Validate the technical and commercial accuracy of sales orders, monitoring margins and escalating pricing exceptions when required Execute daily order releases, verifying picking slips against final availability and pricing criteria Act as the primary liaison to your local operations manager for replenishment, purchasing, and warehouse teams, regarding lead times, product shortages, and scheduled pickups Control distribution expenses by proactively managing partial shipments, express freight requests, and applying minimum order values (franco)
• This is an office-based role reporting to the Local Operations Manager.

Requisitos

• 3+ years in a commercial, customer service or inside sales environment (ideally B-to-B)
• solid SAP experience
• excellent command of Spanish and English
• fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family.