Senior Customer Insights & CX Analytics Specialist

Startek; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Startek is seeking enthusiastic customer support representatives in the Philippines to assist customers via live chats and digital channels. You will troubleshoot wireless internet product issues and provide clear guidance to resolve problems, with a focus on creating positive customer experiences.

The role emphasizes engagement, responsiveness, and delivering a WOW experience for clients across various industries, with a collaborative and friendly team environment.

Qualifications

• Experience in customer support and live chat interactions.
• Ability to troubleshoot issues with wireless internet products and services.
• Strong communication skills and a positive, engaging attitude.

Responsibilities

• Support customers through live chats and messaging channels.
• Troubleshoot issues with wireless internet products and services to resolve customer problems.
• Engage with clients to deliver a high level of customer satisfaction and ‘WOW’ experiences.

Skills

Customer support

Live chat support

Troubleshooting

Communication skills

Job description

Startek is seeking enthusiastic customer support representatives in the Philippines to assist customers via live chats and digital channels. You will troubleshoot wireless internet product issues and provide clear guidance to resolve problems, with a focus on creating positive customer experiences.

The role emphasizes engagement, responsiveness, and delivering a WOW experience for clients across various industries, with a collaborative and friendly team environment.