Customer Experience Engineer - Live Chat & Wireless Support

Startek; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay

Great benefits

Friendly atmosphere

Job summary

Startek is seeking customer support representatives to assist customers via live chat, troubleshoot wireless internet products and services, and deliver exceptional service. You’ll engage with clients positively, energize conversations, and help solve issues that impact their connectivity and experience.

Competitive pay and benefits accompany a dynamic, friendly team environment. Join us in a role where customer engagement and problem-solving are at the forefront, with opportunities for growth

Qualifications

• Must have strong chat-based communication skills.
• Ability to troubleshoot wireless internet issues.
• Positive, energetic and customer-focused.

Responsibilities

• Support customers through live chats and troubleshoot issues with wireless internet products and services.
• Provide accurate information and resolve inquiries to ensure customer satisfaction.
• Aim to deliver a WOW experience and maintain a friendly, professional demeanor.

Skills

Customer engagement

Live chat

Troubleshooting

Communication

Education

Some College

Job description

Startek is seeking customer support representatives to assist customers via live chat, troubleshoot wireless internet products and services, and deliver exceptional service. You’ll engage with clients positively, energize conversations, and help solve issues that impact their connectivity and experience.

Competitive pay and benefits accompany a dynamic, friendly team environment. Join us in a role where customer engagement and problem-solving are at the forefront, with opportunities for growth