Senior Customer Experience Specialist

iQor (branded as iQor CXBPO™); Santa Rosa; On-site; PHP 268,000 - 357,000; Full time

Job summary

iQor CXBPO in Laguna, Philippines seeks polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone.

Agents will handle a high volume of calls, listen to customers to understand issues, and provide accurate, efficient responses while maintaining energy and enthusiasm and meeting productivity expectations.

Qualifications

• At least 2 years of customer service in a transaction-based environment such as a call center or retail.
• Able to work independently and in a team environment.
• Experience in a production environment.
• Physical attendance is key to success and necessary to meet objectives.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Empathy & compassion

Team collaboration

Independent work

Production environment

Education

High school diploma or equivalent

Job description

iQor CXBPO in Laguna, Philippines seeks polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone.

Agents will handle a high volume of calls, listen to customers to understand issues, and provide accurate, efficient responses while maintaining energy and enthusiasm and meeting productivity expectations.