Customer Service Agent in Training

iQor; Davao City; On-site; PHP 223,000 - 357,000; Full time

Job summary

iQor Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. Agents handle high volumes of inbound and outbound calls, listen to customers, understand their needs and provide accurate, efficient responses.

The role emphasizes empathy, teamwork, dependable attendance, and the ability to work various shifts, including nights and weekends, to meet performance goals and protect customer

Qualifications

• Empathy and compassion to assist customers.
• Ability to work independently and in a team.
• Experience in a production environment.
• Maintain accuracy and production standards.
• Physical attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm.
• Build relationships with customers and team members based on trust.
• Meet call center productivity and quality standards.
• Strive for first call resolution and ownership of customer needs.
• Educate customers about clients' products and services.

Skills

Empathy

Teamwork

Attention to detail

Independent work

Shift flexibility

Strong communication

Education

High school diploma or equivalent

Job description

iQor Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone. Agents handle high volumes of inbound and outbound calls, listen to customers, understand their needs and provide accurate, efficient responses.

The role emphasizes empathy, teamwork, dependable attendance, and the ability to work various shifts, including nights and weekends, to meet performance goals and protect customer