Senior Supervisor, Service Contract & Warranty (Day shift)

Prattwhitney; Malvar; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

RTX is seeking a Regional Customer Account Manager to lead and develop the regional team, escalate complex issues, and drive core operational metrics across customer accounts in the Philippines. The role emphasizes process discipline, ethical practices, and cross-functional collaboration.

Responsibilities include onboarding new hires, coaching the team, and implementing improvements using the CORE framework. Hybrid work arrangements are available as part of RTX’s flexible work model.

Qualifications

• Bachelor’s degree or advanced degree in a relevant field.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Analytical mindset with attention to detail.
• Experience leading teams and driving performance.

Responsibilities

• Lead, manage, motivate and retain a Regional Customer Account Management team.
• Serve as the customer’s escalation contact for the region.
• Help set annual goals and metrics for the global customer account management group.
• Drive key daily operational processes and metrics.
• Implement standard work, monitor escapes and identify root causes for corrective actions.
• Track and measure performance for the team.
• Involvement in hiring, onboarding and training of new hires for the region.
• Conduct daily team huddles and meetings.
• Use CORE to identify process improvement opportunities and action plans.
• Promote ethics-based business practices and ensure orders comply with laws and policies.

Skills

Communication skills

Organizational skills

Time management

Analytical skills

Attention to detail

Self-driven

Leadership experience

Microsoft Office proficiency

Education

Bachelor’s degree or higher in relevant field

Tools

SAP

Microsoft Excel

PowerPoint

Job description

Date Posted: 2026-09-30 Country: Philippines Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type: Hybrid At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Primary Responsibilities

• To lead, manage, motivate and retain a team of Regional Customer Account Management team members.
• Serve as customer’s next escalation point of contact for the assigned region.
• Involve in establishing team annual goals and metrics to support the Global customer account management group Key Goals and Objectives.
• Drive key day to day operational standard processes and metrics.
• Implement standard work, monitor process escapes and determine root causes to identify corrective actions.
• Track and measure performance results for the assigned team.
• Hiring process responsibility and involvement in on-boarding and training support for new hires for the assigned regional account.
• Conduct daily team huddle and team meetings
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

Basic Qualifications

• Bachelor’s degree and 2-3 years of relevant experience OR Advance degree and 2 years of relevant experience
• Possess excellent written and verbal communication skills
• Possess strong organizational and time management skills
• Requires strong analytical skills and attention to detail
• Must be flexible and able to adapt to change; self-driven and motivated
• Strong work ethic
• Experience in successfully leading others
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

Preferred Qualifications

• SAP experience
• Customer service experience is a plus, with the ability to effectively handle inquiries, strong positive customer relationships
• Knowledge of production planning, quality systems, and safety standards is a plus
• Experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role
• Experience working in global teams and customers
• CORE Professional certified
• Experience in driving / implementing Continuous Improvement initiatives
• Experience with adhering to Global Trade requirements

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.