Senior Crowne Meetings Manager

Ihg, L.C.; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Ihg, L.c. in the Philippines is seeking a Senior Crowne Meetings Manager to lead end-to-end meetings, events, and banqueting initiatives, from initial inquiry through post-event follow-up.

You will serve as the primary client contact, coordinate with Banquets, Kitchen, Front Office, and other departments, and drive revenue by upselling packages and services while maintaining IHG standards. The role requires 3–5 years in meetings or hotel sales coordination, a hospitality degree, and exceptional

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 3–5 years experience in meetings, events, or hotel sales coordination.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple events simultaneously in a fast-paced environment.
• Knowledge of IHG systems and Crowne Plaza Meetings standards is an advantage.

Responsibilities

• Plan, organize, and coordinate meetings, conferences, and events from inquiry to post-event follow-up.
• Serve as the primary contact for clients throughout the event planning process.
• Conduct site inspections and client meetings to promote the hotel’s meeting facilities.
• Prepare proposals, contracts, and BEOs in coordination with relevant departments.
• Ensure all event requirements are communicated to operations teams.
• Assist in achieving departmental revenue targets for meetings and events.
• Upsell meeting packages and banquet services.
• Coordinate with Banquets, Kitchen, Front Office, Housekeeping, and Engineering.
• Attend pre-convention and operational meetings.
• Maintain accurate records of event details, contracts, and client communications.
• Ensure compliance with IHG policies, procedures, and brand standards.

Job description

Senior Crowne Meetings Manager

Company : Ihg, L.c. Job Type : Full Time Philippines

Job Description - Senior Crowne Meetings Manager

Description

• Meetings & Events Management

• Plan, organize, and coordinate meetings, conferences, and events from initial inquiry to post-event follow-up.

• Serve as the primary contact for clients throughout the event planning process.

• Conduct site inspections and client meetings to promote the hotel’s meeting facilities.

• Prepare proposals, contracts, and banquet event orders (BEOs) in coordination with relevant departments.

• Ensure all event requirements are properly communicated to operations teams.

• Client Relationship Management

• Build and maintain strong relationships with corporate clients, event planners, and key accounts.

• Ensure prompt and professional response to client inquiries and requests.

• Address client concerns and provide timely solutions to ensure satisfaction.

• Revenue Generation

• Assist in achieving departmental revenue targets for meetings and events.

• Identify opportunities to upsell meeting packages, banquet services, and event add-ons.

• Monitor booking pace and contribute to the growth of the meetings and events segment.

• Coordination with Internal Departments

• Work closely with Banquets, Kitchen, Front Office, Housekeeping, and Engineering to ensure smooth event execution.

• Attend pre-convention and operational meetings to align all departments involved in events.

• Reporting & Administration

• Maintain accurate records of event details, contracts, and client communications.

• Prepare reports on bookings, event revenues, and client feedback.

• Ensure compliance with IHG policies, procedures, and brand standards.

• QUALIFICATIONS

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.

• Minimum 3–5 years experience in meetings, events, or hotel sales coordination.

• Strong organizational and project management skills.

• Excellent communication and interpersonal skills.

• Ability to manage multiple events simultaneously in a fast-paced environment.

• Knowledge of IHG systems and Crowne Plaza Meetings standards is an advantage.

• COMPETENCIES

• Client Relationship Management

• Event Planning & Coordination

• Communication Skills

• Attention to Detail

• Problem Solving

• Team Collaboration