Senior Coordinator - Claims Advisory

Marsh Risk; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Marsh is seeking a Claims Senior Coordinator in Manila, Philippines to strengthen our Claims Operations team. This hybrid role requires three days in the office weekly and focuses on end-to-end claims management, escalation, and stakeholder collaboration to drive efficient resolutions.

You will mentor junior staff, provide guidance to Claims Advisors, analyze trends, and prepare management updates to support operational excellence.

Qualifications

• Bachelor’s degree in business, Insurance, Risk Management, or a related field.
• Proven experience in claims management, with progressive responsibility beyond entry-level advisory roles.
• Strong understanding of insurance claims processes, terminology, and regulatory environment.
• Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders effectively.

Responsibilities

• Serve as the primary point of contact for complex claims, facilitating communication and coordination between clients, insurers, and internal teams to ensure timely and accurate claims processing.
• Oversee the end-to-end claims lifecycle, ensuring compliance with company policies, regulatory requirements, and service level agreements.
• Analyze claims data and documentation to identify potential issues, risks, or opportunities for process improvement.
• Provide guidance, training, and support to Claims Advisors and junior team members, fostering their professional development and enhancing team performance.
• Collaborate with managers and cross-functional teams to resolve escalated claims issues and implement best practices.
• Prepare detailed reports and updates for management and clients, highlighting claims status, trends, and key performance indicators.
• Participate in continuous improvement initiatives to optimize claims workflows, reduce cycle times, and enhance client satisfaction.
• Maintain up-to-date knowledge of industry trends, insurance products, and regulatory changes impacting claims operations.

Skills

Stakeholder communication

Team mentorship

Claims analysis

Regulatory knowledge

Education

Bachelor's degree in business, Insurance, Risk Management, or related field

Job description

Job Description:

We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in Manila, Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Claims Senior Coordinator acts as a pivotal link between clients, insurers, and internal teams to ensure the efficient and effective management of insurance claims. Building upon foundational knowledge and experience gained as a Claims Advisor, the Senior Coordinator takes on advanced responsibilities including coordination, oversight, and leadership within the claims process. This role requires a proactive professional who can manage complex claims, mentor junior staff, and collaborate closely with stakeholders to drive smooth claims resolution and operational excellence.

We will count on you to:

• Serve as the primary point of contact for complex claims, facilitating communication and coordination between clients, insurers, and internal teams to ensure timely and accurate claims processing.
• Oversee the end-to-end claims lifecycle, ensuring compliance with company policies, regulatory requirements, and service level agreements.
• Analyze claims data and documentation to identify potential issues, risks, or opportunities for process improvement.
• Provide guidance, training, and support to Claims Advisors and junior team members, fostering their professional development and enhancing team performance.
• Collaborate with managers and cross-functional teams to resolve escalated claims issues and implement best practices.
• Prepare detailed reports and updates for management and clients, highlighting claims status, trends, and key performance indicators.
• Participate in continuous improvement initiatives to optimize claims workflows, reduce cycle times, and enhance client satisfaction.
• Maintain up-to-date knowledge of industry trends, insurance products, and regulatory changes impacting claims operations.

What you need to have:

• Bachelor’s degree in business, Insurance, Risk Management, or a related field.
• Proven experience in claims management, preferably with progressive responsibility beyond entry-level advisory roles.
• Strong understanding of insurance claims processes, terminology, and regulatory environment.
• Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders effectively.

What makes you stand out:

• 3-4 years of experience in claims management, with demonstrated expertise in handling complex claims.
• Knowledge and experience in Non-life multi-line insurance products.
• Professional certifications related to insurance or claims management (e.g., AIC, CPCU) are an advantage.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.