Medical Device Complaints Analyst — Hybrid/Rotational

Cognizant Technology Solutions Corporation; Taguig; Hybrid; PHP 335,000 - 670,000; Full time

Job summary

Cognizant Technology Solutions Corporation in the Philippines is seeking a detail-oriented Medical Device Complaint Analyst to contribute to complaint management. You will capture and analyze customer feedback, maintain structured records in MS Excel, and support timely resolution while ensuring patient safety.

This role operates in a hybrid, rotational shift model, collaborating with quality, regulatory, and service teams to prepare clear updates, monitor queues, and drive continuous

Qualifications

• Foundational experience or academic exposure in life sciences/healthcare.
• Proficiency in MS Excel including data entry formulas sorting filtering and basic pivot tables.
• Strong written and verbal communication skills for clear documentation.
• Familiarity with customer service principles in life sciences environments.
• Awareness of basic complaint management concepts including case logging and closure documentation.
• Ability to work accurately under time constraints in rotational shifts.
• Continuous learning mindset to understand medical device terminology and quality requirements.

Responsibilities

• Intake and accurate capture of customer and internal details.
• Document complaint information in logs using MS Excel with structured data integrity.
• Analyze complaint trends using Excel and pivot views to highlight recurring issues.
• Coordinate with QA/Regulatory/Service for investigations and provide summaries.
• Prepare concise status updates reflecting progress and timelines.
• Monitor complaint queues and aging reports; escalate priority cases as needed.
• Communicate with customers maintaining professional and empathetic tone.
• Adhere to complaint handling procedures and quality standards; maintain audit-ready records.
• Track metrics like volume, closure times, and category distribution.
• Collaborate in a hybrid work model and participate in virtual/on-site discussions.
• Adapt to rotational shifts to cover different time windows.
• Capture process gaps and propose practical improvements.
• Maintain confidentiality and data privacy of customer/patient information.

Skills

MS Excel proficiency

Data entry and pivot tables

Written and verbal communication

Customer service orientation

Attention to detail

Education

Life sciences background

Tools

MS Excel

Job description

Cognizant Technology Solutions Corporation in the Philippines is seeking a detail-oriented Medical Device Complaint Analyst to contribute to complaint management. You will capture and analyze customer feedback, maintain structured records in MS Excel, and support timely resolution while ensuring patient safety.

This role operates in a hybrid, rotational shift model, collaborating with quality, regulatory, and service teams to prepare clear updates, monitor queues, and drive continuous