Senior Collections & Disputes Specialist - ANZ Team

Coca-Cola Europacific Partners; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Coca-Cola Europacific Partners is hiring a Collections & Disputes Senior Assistant for the Australia / New Zealand team in Manila. You will manage a portfolio of customers, drive collections, and support dispute resolution with a focus on continuous process improvement.

The role requires strong financial analysis, attention to detail, and collaboration with internal stakeholders to ensure timely closings and SOX-compliant controls in a multinational environment.

Qualifications

• University Degree or equivalent (Business Administration, Economics, Finance or Accounting)
• Fluent written and verbal skills (conversational and business communications) in English
• Qualification in LEAN Six Sigma is considered an advantage

Responsibilities

• Independently manages the daily tasks for the assigned portfolio of customers and analyzes accounts to meet targets.
• Diminishes bad debt risk by increasing collections and assists with order management.
• Escalates significant account deterioration to the management team for timely action.
• Handles customer queries across channels in a timely and efficient manner.
• Supports monthly and annual closing activities and updates SOPs.
• Looks for improvements to collections & dispute processes to drive continuous improvement.

Skills

Microsoft Office

English Fluent

Attention to detail

Education

University Degree or equivalent

Finance/Accounting background

Tools

SAP

Salesforce

Genesys

Job description

Coca-Cola Europacific Partners is hiring a Collections & Disputes Senior Assistant for the Australia / New Zealand team in Manila. You will manage a portfolio of customers, drive collections, and support dispute resolution with a focus on continuous process improvement.

The role requires strong financial analysis, attention to detail, and collaboration with internal stakeholders to ensure timely closings and SOX-compliant controls in a multinational environment.