Senior Collections & Disputes Analyst

Coca-cola European Partners; Manila; On-site; PHP 520,000 - 900,000; Full time

Job summary

Coca-Cola Europacific Partners is hiring a Senior Assistant, Collections & Disputes to join the Australia/New Zealand team in Taguig, Philippines. The role focuses on managing customer portfolios, driving collections, and enforcing strong internal controls in a fast-paced environment.

Key duties include daily portfolio management, support for month-end closures, and ongoing process improvements with close collaboration across SSC, BU, and internal control teams.

Qualifications

• University degree or equivalent in business, economics, finance or accounting.
• Fluent written and verbal skills in English.
• LEAN Six Sigma qualification is an advantage.
• Experience in multinational finance/accounting environments is preferred.

Responsibilities

• Manages daily tasks for the assigned portfolio of customers with detailed financial analysis.
• Diminishes bad debt risk by increasing collections and assisting with order management.
• Engages management for significant account deterioration or critical disputes.
• Handles customer queries through multiple channels promptly and efficiently.
• Supports monthly and annual closing activities.
• Assists in trainings, updates SOPs, and maintains the portfolio handbook.
• Looks for improvements to collections and dispute processes for continuous improvement.
• Ensures internal controls and SOX compliance are maintained.
• Undertakes ad hoc projects as needed.

Skills

Fluent English

Attention to detail

Collaboration

Communication

Adaptability

Education

University degree or equivalent (Business Administration, Economics, Finance or Accounting)

Tools

Microsoft Office

SAP ERP

Salesforce

Genesys

Job description

Coca-Cola Europacific Partners is hiring a Senior Assistant, Collections & Disputes to join the Australia/New Zealand team in Taguig, Philippines. The role focuses on managing customer portfolios, driving collections, and enforcing strong internal controls in a fast-paced environment.

Key duties include daily portfolio management, support for month-end closures, and ongoing process improvements with close collaboration across SSC, BU, and internal control teams.