Senior Cloud Platform Operations Engineer

PCCW GLOBAL Limited; Pasig; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

PCCW Global is seeking a Senior Cloud Operations Platform Support Engineer to join the Technology team in Manila. The role focuses on cloud hosted infrastructure, supporting the wider corporate application estate, and providing senior technical guidance to development teams.

You will balance BAU helpdesk duties with planned engineering and automation work in a SAFe environment, ensuring secure, reliable cloud services and effective incident response.

Qualifications

• Extensive experience in cloud operations and platform engineering.
• Strong hands-on knowledge of Google Cloud Platform (GCP).
• Experience supporting software development teams and resolving incidents.
• Familiarity with IT service management and ticketing systems.

Responsibilities

• Provide expert guidance on configuration, security, networking, IAM and operational practices.
• Own operational health and performance of cloud environments across prod and non-prod.
• Lead investigation and resolution of complex issues across apps and infra.
• Automate operational processes to reduce manual work.
• Drive cloud cost management and resource governance.
• Monitor services and respond to alerts; document resolutions and wins.
• Collaborate with architects, QA and developers to ensure operability.
• Support cloud security, access controls and governance.

Skills

Cloud operations

GCP administration

CI/CD pipelines

Automation scripting

DevOps practices

Incident management

SAFe / Agile

Mentoring

Tools

GCP

Terraform

Kubernetes

Monitoring tools

Job description

PCCW Global is seeking a Senior Cloud Operations Platform Support Engineer to join the Technology team in Manila. The role focuses on cloud hosted infrastructure, supporting the wider corporate application estate, and providing senior technical guidance to development teams.

You will balance BAU helpdesk duties with planned engineering and automation work in a SAFe environment, ensuring secure, reliable cloud services and effective incident response.