Senior Cloud Operations Lead

PwC; Manila; On-site; PHP 20,088,000 - 33,480,000; Full time

Job summary

PwC Acceleration Center Manila seeks an L2 Application Support Manager to lead cloud infrastructure strategy across Advisory, Assurance, Tax and Business Services. You will oversee monitoring, troubleshooting and best-practice cloud service management to ensure availability and performance for client systems.

You will also coach and develop the team, drive performance, and identify opportunities to enhance delivery and efficiency while guiding projects from planning to completion in a dynamic,

Qualifications

• 7–11 years of relevant experience.
• Oral and written proficiency in English.

Responsibilities

• Managing and optimizing cloud infrastructure to support seamless business operations.
• Leading teams in troubleshooting and resolving cloud-based system issues.
• Implementing industry-leading practices for cloud service management and performance optimization.
• Overseeing the monitoring and maintenance of networks, servers, and data centers to minimize downtime.
• Developing and executing strategic plans for cloud migration and infrastructure enhancement.
• Coaching team members to leverage their strengths and improve performance.
• Analyzing system components to identify interactions and improve efficiency.
• Encouraging innovation and embracing technology to enhance service delivery.
• Addressing conflicts and facilitating difficult conversations with stakeholders.
• Upholding professional and technical standards in line with company guidelines.

Skills

Cloud infra optimization

Cloud service management

Leadership

Analytical thinking

Mentoring teams

Change management

Education

Bachelor's degree

Job description

PwC Acceleration Center Manila seeks an L2 Application Support Manager to lead cloud infrastructure strategy across Advisory, Assurance, Tax and Business Services. You will oversee monitoring, troubleshooting and best-practice cloud service management to ensure availability and performance for client systems.

You will also coach and develop the team, drive performance, and identify opportunities to enhance delivery and efficiency while guiding projects from planning to completion in a dynamic,