Senior Client Support Specialist – Compass Platform

Outsourcey; Taguig; Presencial; PHP 420.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Growth opportunities

Industry leaders team

Descripción de la vacante

Outsourcey is seeking an experienced customer support specialist in the Philippines to assist schools using the Compass platform. You will respond to requests, resolve issues, and share product knowledge to maximize platform adoption.

You will manage multi-channel communications, track tickets in JIRA and ZOHO, and ensure SLAs are met. The role requires strong relationship-building, autonomy, and teamwork within a growing BPO environment.

Formación

• Min 4 years in a customer support profile.
• A true passion for putting the customer first.
• Drive to go the extra mile for the best experience.
• Great analytical problem solving with exemplary communication.
• Ability to build relationships across stakeholders and personalities.
• Able to work autonomously yet as part of a team.

Responsabilidades

• Keep Compass knowledge up to date and thorough.
• Respond to school requests and solve problems; impart Compass product knowledge.
• Manage communications via live chat and email.
• Log and monitor tickets in JIRA and ZOHO to meet SLA; update on progress.
• Escalate inquiries to the right team and provide regular status updates.
• Identify training needs and coordinate with Training Team for user enablement.
• Ad-hoc tasks as directed by your manager.

Conocimientos

Customer support

Communication

Problem solving

Relationship building

Autonomous work

Team player

Herramientas

JIRA

ZOHO

Descripción del empleo

Outsourcey is seeking an experienced customer support specialist in the Philippines to assist schools using the Compass platform. You will respond to requests, resolve issues, and share product knowledge to maximize platform adoption.

You will manage multi-channel communications, track tickets in JIRA and ZOHO, and ensure SLAs are met. The role requires strong relationship-building, autonomy, and teamwork within a growing BPO environment.