Client Excellence Lead - Night Shift

KMC Solutions; Taguig; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + free dependent

Pantry access (MadMax Coffee, Fresh Fr

Growth opportunities

Job summary

KMC Solutions in Taguig, Philippines, is seeking a Client Services Manager III to maintain strong client relationships and drive best-in-class service delivery, ensuring SLA adherence and seamless collaboration with internal teams.

The role focuses on strategic account management, performance reviews, and continual service improvements across multiple client accounts. A senior-level leader with extensive experience in outsourcing or contact centers is preferred.

Qualifications

• Five (5) years well-established experience with account management and handling Service Delivery, preferably managerial or supervisory role.
• Well versed in MS Office and presentation tools (Photoshop, PowerPoint, Adobe Premiere, MailChimp).
• Solid background with Project and Time Management.
• Exceptional level of commitment towards customer experience.

Responsibilities

• Act as Overall point of contact for Key Accounts’ concerns regarding service delivery related to contractual obligations.
• Ensure achievement of day-to-day service levels, customer experience, quality measures and compliance.
• Responsible for operational performance of client areas and for exceeding target metrics.
• Identify and implement operational best practices with wider team.
• Conduct Monthly Business Reviews to analyze client performance and concerns in real time.
• Capture customer feedback and provide timely constructive responses and proactive solutions to Management.
• Resolve escalations to benefit the business.
• Deliver client requirements through internal and external support.
• Facilitate recurring Performance and Business Reviews with Management and Client Leaders.
• Lead initiatives and project plans to enhance Account Management performance and client satisfaction.
• Manage day-to-day client relationships.
• Deliver presentations to high-level executives.
• Maintain and expand relationships with existing clients.
• Complete administrative tasks as required.
• Identify opportunities for services and process improvements to ensure business continuity.

Skills

Account management

Service delivery

Client relationship

Project management

Time management

Leadership

Communication skills

MS Office

Budget management

Customer service

Tools

Photoshop

PowerPoint

Adobe Premiere

MailChimp

Job description

KMC Solutions in Taguig, Philippines, is seeking a Client Services Manager III to maintain strong client relationships and drive best-in-class service delivery, ensuring SLA adherence and seamless collaboration with internal teams.

The role focuses on strategic account management, performance reviews, and continual service improvements across multiple client accounts. A senior-level leader with extensive experience in outsourcing or contact centers is preferred.