Senior Client Services Leader — Flexible Career & Impact

Empower; Manila; Hybride; PHP 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Empower in Manila is seeking a Senior Manager Client Services to lead our client service team for plan sponsors and advisors. You will guide strategy, ensure high-quality service, and drive efficiency across client relationships.

You will mentor managers, set goals, manage resources, and oversee escalated issues while aligning with policies. Strong English, FINRA fingerprinting, and overnight availability are required, with a focus on delivering exceptional financial services support.

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and work experience.
• 5+ years of relevant work experience or an equivalent combination of training and experience.
• Previous management experience leading a client-facing service team.
• Demonstrated experience attracting, managing, retaining, coaching, and developing employees.
• Familiarity with employee benefits recordkeeping systems and processes.
• Proficiency with Microsoft Office Suite.
• Fluency in English.
• Ability to work overnight hours.
• FINRA Fingerprinting required.

Responsabilités

• Lead and oversee assigned Client Service Managers responsible for supporting plan sponsors and advisors.
• Ensure consistent, high-quality client service is delivered efficiently and cost-effectively across assigned products and client relationships.
• Provide leadership, coaching, performance management, and professional development to team members to support employee growth, engagement, and job enrichment.
• Establish team objectives, allocate resources, and manage schedules and priorities to achieve service and business goals.
• Oversee client complaints and legal-related matters to ensure they are handled fairly, consistently, and in accordance with established policies and procedures.
• Recommend changes to policies and establish procedures that support the immediate organization and improve client service delivery.
• Monitor applicable legal and regulatory developments and assess their impact on clients, service delivery, and team processes.
• Partner with internal stakeholders to address escalated client service issues and support effective resolution.

Connaissances

Client service management

Team leadership

Coaching & development

Communication

English fluency

Overnight shift ability

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

Empower in Manila is seeking a Senior Manager Client Services to lead our client service team for plan sponsors and advisors. You will guide strategy, ensure high-quality service, and drive efficiency across client relationships.

You will mentor managers, set goals, manage resources, and oversee escalated issues while aligning with policies. Strong English, FINRA fingerprinting, and overnight availability are required, with a focus on delivering exceptional financial services support.